Job Description

Job Location: Crossroads Metro Office - Crown Point, IN 46307
Position Type: Full TimePay starts at $22.00 per hour and up based on experience
Turn challenges into solutions—bring your IT expertise where it truly makes a difference.
About the Role
This is a hands-on, problem-solving role for someone who enjoys digging into complex IT issues and seeing them through to resolution. As a Tier II Support Technician, you’ll serve as the escalation point for technical challenges, working closely with system administrators, and vendors to keep systems running smoothly. This role is fast-paced, highly visible, and essential to daily operations—you’ll interact with staff across the organization and play a key role in delivering reliable, secure IT support.
What You’ll Do
- Serve as escalation support for Tier I technicians
- Troubleshoot advanced hardware, software, and network issues
- Support Windows environments and Microsoft 365 applications
- Manage user accounts in Active Directory / Azure AD
- Assist with network troubleshooting (VPN, Wi-Fi, connectivity issues)
- Install, configure, and maintain devices and peripherals
- Identify recurring issues and recommend long-term solutions
- Coordinate with Tier III support and external vendors
- Track, document, and communicate resolutions clearly to users
- Support equipment deployment, replacement, and inventory
What We’re Looking For
- Strong troubleshooting and analytical problem-solving skills
- Experience supporting Windows 10/11 and Microsoft 365
- Working knowledge of Active Directory / Azure AD
- Understanding of basic networking (TCP/IP, DNS, DHCP, VPN)
- Ability to explain technical issues to non-technical users
- Organized, detail-oriented, and customer-service focused
- Comfortable working both independently and as part of a team
This Role Might Not Be a Fit If…
- You prefer a remote or work-from-home position
- You’re not comfortable being on-call or responding to urgent issues
- You prefer repetitive tasks over troubleshooting new problems
- You struggle to communicate technical information clearly to others
- You’re not comfortable working directly with end users
What the Job Is Really Like
- You’ll handle a mix of planned work and unexpected issues daily
- Some problems will require deep investigation and persistence
- You’ll be switching between tasks and priorities frequently
- You’ll work closely with both technical teams and non-technical staff
- Strong communication is just as important as technical skill
What You Bring
- High School Diploma or equivalent (required)
- 2–4 years of IT support experience (Tier I or II preferred)
- Associate degree in IT or related field (or equivalent experience)
- Experience in enterprise, nonprofit, healthcare, or education environments preferred
- Reliable transportation (local travel required)
Preferred Certifications
- CompTIA A+, Network+, or Security+
- Microsoft certifications (MD-102, MS-900, or similar)
- ITIL Foundation
Why You’ll Love It Here
- Mission-driven organization making a real community impact
- Variety of technical challenges that build your skills
- Collaborative and supportive team environment
- Opportunity to grow within IT and the organization
Our Mission
To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

QualificationsQUALIFICATIONS:
- High School Diploma or equivalent is required.
- 1 to 2 years minimum experience in technical support with computer hardware, operating systems, productivity software, Microsoft 356, networking, printers, and PC peripherals.
- Networking and Microsoft certifications preferred.
- Valid drivers license, automobile insurance and reliable transportation required for local site to site travel.  Mileage reimbursable.
- Certifications required within 30 days of hire: CPR/AED & First Aid, New Employee Orientation.  Online prehire trainings required.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.