Job Description

Role - IT Helpdesk

Experience - 2 to 4 years

Key Responsibilities

• Diagnosing and troubleshooting firewall, router , switch and access point problems at local and remote offices
• Install, maintain and upgrade equipment and its associated infrastructure.
• Provides network and host based security, incident response, firewall and VPN management and administration
• Provide existing support for laptops (Mac and Windows) and applications
• Manage projects and maintenance tasks working ticketing system
• Monitors Network for usage anticipate and identify problems suggest solutions
• Implement the necessary controls and procedures to protect information systems
• Work with 3rd party vendors and providers with support
• Ensure that system is resilient and can recover from outage
• Provide end user desktop support for Mac and Windows laptops
• Look at the asset assignment process and responsible for keeping asset inventory up to date
• Ensures that no one allowed to install any software with authorized persons approval.
• Responsible for managing complete IT inventory
• IT Asset assignment and maintainace

Required Skills

• Knowledge in Identity Provider administration and management such as Okta, OneLogin, Active Directory
• Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, HTTP, SMTP, CIFS, LDAP, and MS AD) and possess an understanding of how to support these applications /protocols when access through VPN and Firewall appliances
• Hands on experience working with VPN technologies
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Expert-level skills with Windows and Mac OS
• Ability to learn quickly new or unfamiliar technologies and products, independently using documentation and online resources

Required Experience

• 2 + years of Helpdesk Support or IT related experience.