Job Description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

IT Technologist – SCCM & OSD Administrator

Operations & Support
• Support day-to-day SCCM and OSD operations in a global enterprise environment
• Monitor application deployments, software updates, and endpoint compliance
• Perform troubleshooting, root cause analysis, and issue resolution for endpoint management services
• Coordinate and support MSP-managed operational activities
• Maintain and update operational documentation, technical procedures, and Standard Operating Procedures (SOPs)
• Participate in endpoint lifecycle management initiatives, including device provisioning and refresh programs
• Support reporting and metrics related to deployment success, patch compliance, and client health
Security & Compliance
• Understanding of endpoint security and device management best practices
• Support deployment and maintenance of enterprise security and compliance configurations
• Assist in remediation of vulnerability and compliance findings impacting managed endpoints
• Ensure adherence to corporate security, governance, and compliance standards
• Support secure operating system deployment and lifecycle management processes

Technical Administrator Job Requirements

Experience
• 2+ years of experience in endpoint management, desktop engineering, or systems administration
• Experience supporting enterprise-scale Windows device management environments
• Hands-on experience with Microsoft Configuration Manager (SCCM/MECM)
• Experience supporting Operating System Deployment (OSD) activities, including imaging, task sequences, and driver management
• Experience troubleshooting endpoint management and software deployment issues
• Experience working with operational support teams and escalating complex technical issues when required

Technical Skills
• Language Requirement: Fluent English (written and verbal)
• Strong knowledge of Windows endpoint management and administration
• Experience with SCCM administration, including:
o Software deployment and application packaging
o Software Update Point (SUP) and patch management
o Collections, deployments, and maintenance windows
o Client health monitoring and remediation
o Inventory and reporting
• Strong understanding of Operating System Deployment (OSD), including:
o Task sequence creation and maintenance
o Driver package management
o Boot images and PXE deployment
o Image lifecycle management
• Experience with troubleshooting SCCM client and deployment issues
• Working knowledge of PowerShell scripting for automation and operational tasks
• Understanding of Active Directory, Group Policy, and Entra ID fundamentals
• Familiarity with Intune and co-management concepts preferred
• Experience with Windows feature updates and servicing practices preferred

Education / Certifications
• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
o Equivalent experience acceptable (4+ years)

Preferred Certifications:
o Microsoft Certified: Endpoint Administrator Associate (MD-102)
o Microsoft Configuration Manager or related endpoint management certifications
o ITIL Foundation (preferred)

Responsibilities may include the following and other duties may be assigned.

• Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes.
• Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards.
• Evaluates interface between hardware and software, operational requirements and characteristics of overall system.
• Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.
• Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
• May document testing and maintenance of system updates, modifications, and configurations.
• May act as a liaison with key technology vendor technologists or other business functions.
• Function Specific: Strategically design technology solutions that meets the needs and goals of the company and its customers/users.
• Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required.
• Gather and prioritize integration requirements.
• Test the quality of a product and its ability to perform a task or solve a problems.
• Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
• Technology: Using computational thinking to define technological solutions to real life problems.
• Design technology that allows for the optimal user experience and broad accessibility.
• Ability to document detailed technical system specifications based on business system requirements.

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Established and productive individual contributor.
Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments.
Contributes to the completion of project milestones.
May have some involvement in cross functional assignments.

Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex.
Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence: Communicates primarily and frequently with internal contacts.
External interactions are less complex or problem solving in nature.
Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.
2+ years of experience with a high school diploma or equivalent.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).