Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As an IT Virtual Assistant Technologist, you will be called upon to work directly with our Virtual Assistant Tenants. You will ensure that we deliver high-quality, secure, and scalable solutions that meet business needs and align with IT strategy. You will also collaborate with other IT Technologist, stakeholders and vendors to plan, execute, and support Virtual Assistant projects and initiatives.

Responsibilities may include the following and other duties may be assigned.

• Evaluate, design, develop, and modify Middleware and Front-End applications.
• Develop system design documentation (including GUI design if required), perform coding, and test/debug programs.
• Assist in developing migration and system implementation plans.
• Recommend changes in development, maintenance, and system standards.
• Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support.
• Incident and Problem Management: Provide expertise for complex incidents and problems, act as an escalation point for L1 and L2, interface with various partners, and perform troubleshooting to identify root causes of issues.
• Collaboration with Network Team: Configure DNS and Load Balancers.
• Monitor the performance and health of the VA Platform.
• Integration with other applications and Large Language Models using REST APIs and WebSockets.
• Have a working understanding of Conversational AI and integrations with Large Language Models.

Required Knowledge and Expertise:

• 3 + years of IT experience with a Bachelor's Degree in Engineering, MCA, or MSc
• 3+ years of professional experience in software development.
• 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
• Conversational and Generative AI experience (preferred, not required).
• Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
• Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
• Experience with AWSAzure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
• Excellent communication skills in English, both spoken and written.
• Self-starter that takes initiative in generating and comprehending documentation.
• Familiarity with Agile method of project delivery.
• Familiarity with Contact Center Cloud Technology and Virtual Assistants.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here