Job Description

IT TECHNICIAN – NETWORKING & INFRASTRUCTURE

Location: Johannesburg, South Africa
Industry: Information Technology / Enterprise Infrastructure

A leading organisation is seeking a motivated Junior IT Technician to join its technical support team, with a strong focus on networking and enterprise infrastructure services.

This role is ideal for an aspiring networking professional looking to build a long-term career within Enterprise Unified Communications and enterprise networking environments.

THE ROLE

You will be responsible for supporting network infrastructure, connectivity, and enterprise systems while developing your technical skills within a fast-paced support environment.

This is an excellent opportunity for a junior technician who is passionate about networking and eager to specialise within enterprise infrastructure environments.

KEY RESPONSIBILITIES

Network Support & Infrastructure

• 
  Providing first-line and second-line support for network-related incidents and requests
• 
  Assisting with installation, configuration, and maintenance of:
  • 
    Routers
  • 
    Switches
  • 
    Firewalls
  • 
    Wireless access points
• 
  Supporting LAN/WAN connectivity across enterprise environments
• 
  Assisting with network upgrades, deployments, and infrastructure changes

Troubleshooting & Incident Management

• 
  Troubleshooting connectivity, network performance, and infrastructure issues
• 
  Assisting with diagnosis and resolution of outages and technical incidents
• 
  Monitoring network systems and escalating complex issues where required
• 
  Supporting structured cabling, patching, and physical infrastructure setup

Systems & Operational Support

• 
  Supporting enterprise Unified Communications and networking environments
• 
  Collaborating with senior engineers on optimisation and improvement initiatives
• 
  Maintaining accurate technical documentation and configuration records
• 
  Supporting operational and project-related technical activities

WHAT WE ARE LOOKING FOR

Key Requirements

• 
  Diploma or Certificate in IT, Networking, or related field
• 
  Basic understanding of:
  • 
    TCP/IP
  • 
    DNS
  • 
    DHCP
  • 
    VLANs
• 
  Exposure to enterprise networking environments (internship or workplace experience advantageous)
• 
  Familiarity with Windows and/or Linux operating systems
• 
  Strong analytical and troubleshooting capability
• 
  Ability to work in a fast-paced, service-driven environment

Advantageous Skills

• 
  CompTIA Network+ certification
• 
  Cisco CCNA exposure or training
• 
  Experience with network monitoring tools
• 
  Understanding of firewalls and cybersecurity fundamentals
• 
  Exposure to enterprise or call centre environments

WHO YOU ARE

• 
  Passionate about networking and infrastructure technologies
• 
  Eager to learn and develop into a networking specialist
• 
  Detail-oriented with strong problem-solving capability
• 
  A proactive and collaborative team player
• 
  Able to work under pressure and manage incidents effectively
• 
  Strong communication skills with a customer-focused mindset

WHY THIS ROLE

• 
  Excellent opportunity to build a career in enterprise networking
• 
  Exposure to Unified Communications and enterprise infrastructure environments
• 
  Hands-on experience with modern networking technologies
• 
  Opportunity to work alongside experienced engineers and technical specialists
• 
  Strong learning and growth potential within a structured technical environment