Job Description

Job Location: Sun City North Club - Sun City Center, FL 33573
Position Type: Full Time
Salary Range: $24.00 - $26.50 Hourly

Job Shift: DayCOMPANY OVERVIEW: Together We Soar!
Vesta Property Services has been in the industry for more than 25 years and holds over 800 community management contracts while serving the amenity needs of Florida's most prestigious communities! We are proud to employ over 1,000 associates and have been rated as one of Florida’s Top Workplaces.
Our Vesta associates are our most valuable resource. We hire people we trust and give them autonomy to do their best work. We also support professional development with training, coaching and regular feedback. We have a highly collaborative culture supported by our EAGLE PRIDE values!
JOB SUMMARY: Your Flight Plan!
The IT Technician will serve as the first point of contact for customers seeking technical assistance. This role involves monitoring ticket queues for break/fix and request calls, providing timely and effective support for computer systems, software, hardware, and networking issues. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a commitment to customer satisfaction. This position offers an opportunity for growth, with a focus on acquiring the skills necessary to advance to Tier 2 support.
RESPONSIBILITIES AND DUTIES: Ready to Fly!
- Monitor Ticket Queues: Actively monitor and manage ticket queues for incoming break/fix and request calls.
- Technical Support: Provide first-level technical support to resolve queries related to computer systems, software, hardware, and networking. This includes responding to customer inquiries in person, over the phone, or via remote connectivity.
- Customer Follow-up: Ensure all customer issues are followed up, providing feedback and ensuring problems are resolved to the customer’s satisfaction.
- Network Troubleshooting: Address and resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other system issues.
- Peripheral Installation: Install and configure computer peripherals for users, ensuring proper setup and functionality.
- Voice System Support: Assist in the technical support and maintenance of voice systems.
- Escalation: Properly escalate unresolved technical issues to the next level of support when necessary.
- System Maintenance: Manage and maintain user statuses in Duo Authentication and Active Directory systems.
- Remote Office Support: Participate in a rotation to provide technical support to remote offices as needed.
REQUIRED EXPERIENCE AND QUALIFICATIONS: The Wingspan Needed!
- High School Diploma or GED required
- Basic understanding of computer systems, software, and hardware.
- Familiarity with networking fundamentals (LAN/WAN).
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Willingness to learn and develop new technical skills.
- Prior experience in a help desk or technical support role is a plus.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: Our Nest is your Nest!
- Must be able to climb ladders.
- Must be able to carry/lift up to 75 lbs
- This job operates primarily in a clerical, office setting.
- Travel IS required for this position.
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BENEFITS: The Perks of Eagle Pride!
At Vesta Property Services, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet your needs and the needs of your family, including your pets. We offer benefits such as medical, dental and vision, life and disability, 401K retirement plans, and additional benefits such as Health Savings Account, Flexible Spending Account and Pet Discount Plan.
In Addition, we provide support by offering free counseling sessions, legal advice sessions, professional development and an outstanding referral program- to both our Full-time and Part-time staff associates!
AAP/EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DRUG FREE WORKPLACE
In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services associates and to the security of the company's equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace.
OTHER DUTIES MAY BE ASSIGNED
The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.