Job Description

Your Role

As an IT Technician Temp, you will participate in the daily IT operations of the Gensler Morristown office. This is a temporary role for an expected 3 month period.

What You Will Do

• Effectively communicate and work with team members from general end users to high level managers and Principals
• Provide first and second level support for Windows and Mac client computers, MS Office 365 applications including Outlook and Teams
• Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure
• Assist with software installation and basic troubleshooting
• Support remote users accessing virtual desktop infrasturcture
• Administer user accounts and security controls within Active Directory
• Image laptops and desktops during initial deployment, maintenance and end of life replacements
• Maintain and complete appropriate records for incident resolution
• Support AV equipment and video conferencing functions
• Maintain knowledge of and adherence to Company policies and procedures
• Develop rapport with staff to understand their technology skills and tailor hands on support accordingly
• Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel. Adhere to all software licensing restrictions
• Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality

Your Qualifications

• Bachelor’s or Associate’s Degree in Computer Engineering, Computer Science, or related field preferred, or equivalent experience or military training
• 2-5 years of prior related experience, a background in the architecture or engineering industry is a plus
• Strong knowledge and experience with Windows 11; Microsoft Office 365 (Sharepoint, OneDrive, Teams, Outlook); Mac OS, Microsoft Active Directory
• Knowledge of basic networking concepts and desktop troubleshooting
• Ability to disconnect, lift and move PC's and Monitors (50 lbs) to new desks, maneuver under counters and in tight spots to run cables and wires for PCs
• Knowledge of iPhone and Android mobile phones
• Must be punctual and well presented
• Ability to work independently or in a team
• Must have strong troubleshooting abilities and excellent organizational, time management, and service delivery skills
• Participate in occasional off-hours and weekend support of system upgrades and initiatives

Qualifications Considered a Plus:

• A+ Certification in desktop support or similar
• Certification in Cisco, Windows Desktop or Server, Mac, VMWare, ITIL
• Familiarity with using design tools like Adobe Creative Cloud and Autodesk products (ex. Revit, AutoCAD, etc.)
• Knowledge and experience with Mac OS X in a corporate environment
• Experience working in an enterprise with geographically diverse operations

* This is a part-time role requiring the person to be in the office 3 days a week or 24/hrs.

**The hourly rate will be $30-$42 hr. contingent on relevant experience.

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.