Job Description

IT Technician (m/f)

To support mining operations in the Benishangul-Gumuz region, Mota-Engil is seeking an IT Technician to provide first-line technical support and ensure the reliability, availability, and security of IT systems across the mine site. The role is responsible for supporting end users, maintaining IT infrastructure, troubleshooting hardware and software issues, and ensuring compliance with corporate IT and cybersecurity standards. The IT Technician will work closely with local and international teams to deliver efficient and customer-focused IT services in a remote mining environment.

Key Responsibilities

1. End User Support

• Provide first-line IT support to site users.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Diagnose and resolve hardware, software, and connectivity issues.
• Manage user accounts and access permissions within Microsoft environments.
• Escalate complex issues to higher-level support teams when required.

2. Infrastructure Support

• Support LAN, WAN, Wi-Fi, and Internet connectivity services.
• Assist with the installation and maintenance of network infrastructure and equipment.
• Support switches, access points, firewalls, and structured cabling systems.
• Monitor IT systems and report operational issues.

3. Microsoft Environment Support

• Support Microsoft 365 applications and services.
• Assist users with Outlook, Teams, OneDrive, and SharePoint.
• Configure and deploy user devices according to company standards.

4. Field & Site Support

• Provide on-site technical assistance across offices, camp facilities, and operational areas.
• Support IT asset inventory and lifecycle management.
• Ensure compliance with IT security and cybersecurity policies.

5. Documentation & Reporting

• Maintain accurate records of incidents, service requests, and resolutions.
• Prepare technical documentation and user support materials.
• Update IT asset registers and support documentation.

Education and Experience Requirements

Education

• Bachelor's Degree or Technical Diploma in Information Technology, Computer Science, Information Systems, Telecommunications, Network Engineering, or a related field.

Experience

• Minimum 3 years of experience in IT Support, Help Desk, or Technical Support environments.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Experience with network infrastructure support and troubleshooting.
• Previous experience in mining, construction, industrial, or remote-site environments is an advantage.

Technical Skills

Operating Systems

• Windows 11.

Microsoft Technologies

• Microsoft 365.
• Outlook.
• Teams.
• SharePoint.
• OneDrive.

Networking

• TCP/IP.
• DNS.
• DHCP.
• VPN technologies.
• Wi-Fi networks.
• Switching fundamentals.

Hardware

• Desktop and laptop troubleshooting.
• Printers and scanners.
• Mobile devices.
• Structured cabling basics.

Additional Skills

• Fortinet solutions (preferred).
• IT asset management.
• Basic cybersecurity principles and practices.

Language Requirements

• Fluent English, both written and spoken (mandatory).

Competencies

• Strong problem-solving and analytical skills.
• Customer-service orientation.
• Excellent communication and interpersonal skills.
• Ability to work independently in remote environments.
• Teamwork and collaboration.
• Adaptability and resilience.
• Ability to work under pressure and manage priorities.
• Strong organizational and documentation skills.
• Commitment to continuous learning and professional development.

Preferred Certifications

• CompTIA A+.
• CompTIA Network+.
• CCNA.
• Microsoft Fundamentals (MS-900, AZ-900).
• ITIL Foundation.

Additional Requirements

• Valid driving licence (preferred).
• Willingness to work in a remote mining environment on a rotational schedule.