Job Description

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary (What you’ll do!)

You'll work alongside experienced technology professionals to support the systems and infrastructure that keep the resort operating smoothly.

Essential Functions/Major Responsibilities

• Provide technical support for resort employees across Guest Services, Ski & Ride School, Rentals, Retail, Food & Beverage, Lodging, and Administration.
• Troubleshoot and resolve hardware, software, printing, and connectivity issues.
• Assist with the deployment, configuration, and maintenance of desktops, laptops, mobile devices, and tablets.
• Support Wi-Fi and network connectivity troubleshooting across resort facilities.
• Assist with point-of-sale systems used in retail, rental, ticketing, and food and beverage operations.
• Help maintain technology inventory, asset tracking, and equipment lifecycle records.
• Assist with user onboarding, account provisioning, and device setup.
• Support endpoint management initiatives using Microsoft Intune and Microsoft 365 technologies.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Participate in seasonal technology deployments and winter operations readiness projects.
• Support conference rooms, digital signage, guest-facing systems, and business applications.
• Collaborate with infrastructure, networking, cybersecurity, and support teams on technology initiatives.
• Perform other duties as assigned.

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What You’ll Learn

• Enterprise IT support and service management.
• Networking and wireless infrastructure.
• Microsoft 365 and Intune administration.
• Endpoint deployment and management.
• Cybersecurity fundamentals and best practices.
• Hospitality and resort technology systems.
• Technical documentation and operational processes.
• Project planning and technology implementations.

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What We’re Looking For

Required Qualifications

• Currently pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, Networking, or a related field.
• Basic understanding of computer hardware, operating systems, and software applications.
• Familiarity with Microsoft Windows and Microsoft 365 products.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Basic knowledge of networking concepts such as Wi-Fi, switches, and IP addressing.
• Experience installing or supporting computer hardware and peripherals.
• Familiarity with macOS, mobile devices, or endpoint management platforms.
• Interest in outdoor recreation, hospitality, or resort operations.

Work Environment

• This is not a desk-only position. You'll work throughout the resort supporting technology in offices, guest service areas, retail locations, restaurants, rental shops, lodging facilities, and mountain operations environments.
• Ability to lift and move equipment up to 40 pounds.
• Ability to walk between resort facilities and work in varying environments.
• Comfortable working indoors and outdoors as needed.
• Flexible schedule that may include weekends, holidays, and peak operational periods.

Why Join Mt. Bachelor

You'll gain hands-on experience supporting the technology behind exciting mountain destinations while working alongside experienced professionals who are invested in your development.

Current Hiring Rate: $20/hr

Minimum Age Requirement: 18+

Schedule: Full-Time

Come Work Where You Play!

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.