Job Description

IT Technician II
Savannah, GA

CBU: HMGMA

Purpose:
W e seek a skilled and enthusiastic individual to join our dynamic IT team as a "MES Technician II." In this role, you will assume a crucial responsibility by overseeing and evaluating MES Systems and equipment throughout our Automotive Manufacturing plant in HMGMA Savannah, GA.

Your primary focus will involve delivering Level 1 support to ensure uninterrupted production operations at HMGMA Savannah, Georgia. This is an opportunity to contribute significantly to our ongoing success and maintain the seamless functioning of our production processes.

Essential Functions:

Monitor and respond to problems with MES computer systems. This includes covering phone calls and radio calls from production and maintenance.
Complete periodic checklists regarding MES computer systems. Promptly respond to and resolve issues and requests as they arise.
Work with other Analysts and MES team members to resolve issues.
Escalate issues as per MES escalation standards.
Work in both a control room and on the plant floor.
Work overtime as needed to support production as well as projects.
Reconfigure and replace computers, scanners, and printers as they fail.
Attend some holidays and the summer shutdown period to perform preventative maintenance of computers and MES equipment throughout the plant.

Assist customers with installations and modifications regarding MES systems. This includes computer installation, scanner installation, and computer repair.

Scope:

Monitoring and Analysis
Production Support
Equipment Maintenance
Data Management
Issue Resolution
Continuous Improvement
Training and Documentation
System Testing
Performance Monitoring
Collaboration
Emergency Response
Adherence to Protocols
System Documentation
User Support
Task Prioritization

These scope indicators outline the essential responsibilities and focus areas for an MES Technician II within an organization.

Results:

Reduced Downtime
Improved System Performance
Timely Issue Resolution
Enhanced Data Integrity
Effective Collaboration
Documentation and Knowledge Management
User Empowerment
Continuous Improvement
Adherence to Protocols and Compliance
Effective Emergency Response
Resource Efficiency
Positive User Experience

Overall, the MES Technician II's efforts result in a well-maintained and optimized MES environment, enabling the organization to achieve its production goals, maintain high-quality output, and adapt to evolving technological needs.

Job Requirements:

Education -
High School diploma or Equivalent
Computer Technical Courses

Related Work Experience (Yrs.) -
3+ years of IT experience

Skills/Knowledge -

Ability to support 24 X 7
Ability to work overtime.
Certifications Preferred: A+, Microsoft Certifications (MCPD, MCITP, MCTS).
Proficiency with Microsoft Office.
Excellent Analytical Skills and problem-solving skills.
Proficient in MS Word, Excel & PowerPoint.
Knowledge of Windows OS & Server Operations.
Ability to read and follow complex work instructions.
Must possess critical listening skills to discern end-user concerns/issues.
Ability to communicate well in both written and verbal form.
Ability to think logically, analyze issues, and implement countermeasures.
Ability to plan, organize, and coordinate work assignments.
Some technical experience troubleshooting computers or electronic equipment is a plus.
Experience in a manufacturing environment is a plus.
Intermediate computer knowledge
Intermediate knowledge of Windows server operations
Troubleshoot and fix hardware such as Computers, Printers, and Scanners (Auto1-D, 2-D, and both handheld & wireless)
Assist in installing computers, printers, and scanners.
Intermediate install & troubleshooting knowledge within network configuration for computers, printers, and scanners
Intermediate GMES Application monitoring
Monitor & troubleshoot GMES application - Level-I support.
Intermediate proficiency with Microsoft Office

Certifications (Required/Preferred)
CompTIA+, a plus certification preferred.

Salary: $22.00 - $28.00 an hour plus OT and excellent benefits package

About Hyundai AutoEver America

Welcome to Hyundai AutoEver America (HAEA) - An automotive information technology organization, committed to providing world-class technology services to its clients throughout North America.

In today’s fast-paced global business environment, information technology is a necessity to build a competitive advantage with operational efficiencies and increase market share. With that understanding, Hyundai Motor Group established us in March 2005.

Based in Orange County, California, Hyundai AutoEver America (HAEA) is an established, growing company and an affiliate of Hyundai Motor Group, a Fortune Global 500 Company. Hyundai AutoEver worldwide has more than 4,000+ IT experts working in 34 subsidiaries, as well as in various locations across eight countries. We are looking for people to help us make history and envision a new future.

By consolidating all IT-related resources into one company, HAEA will be able to provide top-quality IT services to its Hyundai Motor Group companies and act as the information bridge between Global Headquarters and North America.

Industry

IT & Software

Company Size

501-1,000 employees

Headquarters

Irvine, California

Year Founded

2005

Website

haeaus.com

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