Job Description

Job Location: Jamestown, CA 95327
Position Type: Full Time
Salary Range: $22.00 - $25.00 Hourly

Job Shift: AnyIT Technician I

Position Summary
As a Team Member of the I.T. Team, the I.T. Technician I is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The I.T. Technician I is responsible for providing first-level support for Team Members, addressing I.T.-related issues promptly and effectively. This position is responsible for ensuring that end-users receive the assistance they need to maintain uninterrupted CRCR operations, troubleshoot technical issues, and escalate complex problems as needed.
Position Functions
Essential Functions
•    Respond to I.T. support requests from CRCR Team Members, offering guidance and solutions to resolve technical issues.
•    Assist with user account management, password resets, and access permissions.
•    Assist users with common software, hardware, and network-related problems.
•    Provide outstanding customer service to end-users, ensuring a positive experience.
•    Document all interactions and resolutions for reference and future reporting.
•    Escalate complex or unresolved issues to higher-level I.T. Team Members as necessary.
•    Diagnose and resolve issues related to operating systems, software applications, and hardware peripherals.
•    Assist in the setup, configuration, and maintenance of end-user devices.
•    Learn and adapt to new technologies and software.
•    Manage user accounts, passwords, and access permissions in accordance with security policies.
•    Assist in user onboarding and offboarding processes.
•    Clearly and concisely communicate technical information to non-technical users.
•    Maintain accurate records of support requests and solutions in the I.T. ticketing system.
•    Stay informed on industry best practices and cybersecurity trends.
•    Categorize and prioritize support requests efficiently.
•    Collaborate with I.T. Team Members to address recurring problems and share knowledge.
•    Problem-solve and troubleshoot to diagnose and resolve common technical issues.
•    Ensure communication is clear in explaining technical concepts to non-technical users.
•    Document interactions and solutions for reference and reporting.
•    Other duties as assigned.
Skills
•    Strong listening and communication skills.
•    Problem-solving and critical thinking.
•    Must be able to work independently and maintain a high level of performance.
•    Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
•    Demonstrates a flock mentality, focused on teamwork and collaboration with others.
•    Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
•    Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
•    Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
•    Driven to exceed expectations while remaining accountable and fair.
•    Skilled in programming chickens to walk in a straight line.

Qualifications
Minimum requirements:
•    Must be at least 18 years of age.
•    High School Diploma (or GED or High School Equivalence Certificate).
•    Basic understanding of computer hardware, including desktops, laptops, and peripherals.
•    Familiarity with common software applications and operating systems, such as Windows and Microsoft Office Suite.
•    Basic knowledge of I.T. terminology, principles, and concepts.
Preferred qualifications:
•    Experience in I.T. is a plus.
•    Additional industry certifications.
Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.