Job Description

What you’ll do:

Based onsite in our Arnage site and working across multiple French sites, you will help end-users resolve issues with GKN Technology.

Day to day duties will include:

• Ensure the processing of incidents and requests via the ticketing tool
• Respond to user incidents, troubleshoot and diagnose problems and identify solutions with IT equipment and applications
• Deliver agreed changes to local IT configuration, aligning to Global Standards whilst following GKN IT policies and procedures
• Update knowledge articles after resolution
• Participate in the upgrade of equipment according to the defined life cycle
• Train users on IT best practices and cybersecurity
• Manage user accounts (create, modify, delete)

• Manage local equipment, software and backups

What you’ll need:

Strong proficiency in IT support from 1st line queries to more complex project change with experience in:

• Virtualisation: VMWare
• Systems: Windows Server, Active Directory
• Collaboration: Office 365, SharePoint
• Networks: CISCO Interfaces
• Notions in cybersecurity

Fluency in English both written and verbal

Mobility :

Regular travel is to be expected :

- Once a month to our site In Poissy.

- 2 to 3 times a year to our site in Ribemont.

- Once a year to international sites.

Why you’ll love working here:

Market leading company with lots of potential

An organisation where you can commit to the long-term

Working in OneIT team with colleagues around the globe