Job Description

IT Technician (Full-Time)

Department: Information Technology

Employment Type: Full Time

Location: Flushing, NY (Headquarters)

Reporting To: Manager, IT & Administration

Compensation: $45,000 - $52,000 / year

Key Responsibilities

• Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, maintain, and troubleshoot Windows workstations and common business applications.
• Manage user accounts, permissions, and security groups within Microsoft 365 and Active Directory.
• Configure and support email, Microsoft Office applications, Teams, and SharePoint.
• Maintain network equipment, including switches, wireless access points, VPN connectivity, and firewalls.
• Install and maintain computer hardware, monitors, docking stations, and other office technology.
• Perform routine system maintenance, software updates, and patch management.
• Monitor system performance and respond to outages or technical issues.
• Maintain inventory of IT equipment, software licenses, and technology assets.
• Assist with cybersecurity initiatives, including endpoint protection, phishing awareness, and security best practices.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Coordinate with third-party vendors for hardware repairs, software support, and technology projects.
• Support onboarding and offboarding of employees by provisioning and decommissioning user accounts and equipment.
• Participate in technology projects, system upgrades, and office relocations as needed.

Skills Knowledge and Expertise

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 3+ years of hands-on IT support experience.
• Experience supporting Microsoft Windows operating systems.
• Experience administering Microsoft 365.
• Working knowledge of Active Directory, DNS, DHCP, and TCP/IP networking.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Valid driver's license and reliable transportation (if travel between office locations is required).

• Experience supporting accounting or professional services firms.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Experience with backup and disaster recovery solutions.
• Knowledge of cybersecurity best practices and endpoint management.
• Experience with VoIP phone systems.
• Microsoft, CompTIA (A+, Network+, Security+), or other relevant IT certifications.

• Customer service orientation
• Critical thinking and analytical skills
• Attention to detail
• Time management and organization
• Ability to work independently and collaboratively
• Strong documentation and communication skills

Office Location