Job Description

The successful candidate will perform duties such as the following:

* Administers Requests for Change, reviews and closes Requests for Change, and reports on results;

* Documents meeting minutes of the local Change Advisory Board;

* Assists in planning and management changes and configuration items. Monitors all CSU change management, Service Asset and

Configuration Management activities in accordance with Agency directives, processes and local procedures;

* Assists in development and execution of local release and deployment schedules, in accordance with Agency directives, processes and local procedures;

* Conducts reviews and supports Verification Audits against Configuration Management Database. Supervises Configuration Control activities and ensures execution in accordance with Agency directives, processes and local procedures;

* Plans, manages, coordinates assigned resources and conducts work to meet quality targets;

* Takes initiative to investigate and resolve technical issues in a systematic approach;

* Maintains sound knowledge on implemented technologies;

* Advises superiors and recommends technical solutions;

* Performs other duties as may be required.

Requirements Description:

* Higher vocational training in a relevant discipline with 5 years post-related experience;

* ITIL V3/ V4 foundation is essential,

* In depth experience in ITIL Change Management;

* Knowledge of various ITIL processes and their relationships and purposes;

* Experienced in Configuration management;

* Experience with Release and deployment;

* Competent in the use of personal computer office automation packages (such as; Windows, Word, Excel and PowerPoint);

* Familiarity with the use of computer based administrative support tools;

* Broad experience with, and understanding of, various ICT components used to deliver services, ranging from servers, PC's, VOIP telephones, call manager, satellite receivers, active network components, such as; routers switches and firewalls, as well as software applications and patching practices;

* Familiarity and understanding with risk management practises in conjunction with the execution of IT change management.

This is a role that we require a very quick onboarding into the role, so practical experience in a face to face dynamic environment, talking to teams and Customers face to face, over the telephone and in meetings is a must

Desirable Experience and Education

*ITIL Service Transition certification desirable Broad and in-depth experience of the ITIL Service Management framework; Project management experience; Configuration Control; IT Collaboration tools;

* Experience in training customers and end users with ITSM tools and processes.

* Prior experience of working in an international environment comprising both military and civilian elements;

* Knowledge of NATO responsibilities and organization, including ACO and ACT