Job Description

Goodwill of Western and Northern Connecticut is seeking driven individuals to join us in our mission to help others and serve our local communities.

Our Information Technology Department plays a vital role in maintaining our cutting-edge technology infrastructure and supporting all aspects of our operations.

As the IT Support Technician, you are an essential member of the team. You will provide exceptional customer service and technical support to our employees, resolving hardware and software issues in our corporate offices and retail stores. Customer service is a key asset to this position and your success.

What Goodwill can offer you:

• Opportunities for career advancement
• Company-paid professional development and training
• A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
• These benefits available 1st of the month, following 60 days of employment
• Two (2) weeks' vacation, four (4) personal days, and seven (7) days of sick time
• Up to $3,000 in qualified Tuition Reimbursement
• Nine (9) Paid holidays
• 403(b) Retirement Savings Plan, including Employer Match
• 50% Employee Discount
• $50 work anniversary gift for every year of continuous service (for part-time and full-time team members)
• $200 Referral Program (for every candidate hired that you refer)

Required Proficiencies:

• In-depth knowledge of Windows 10 and Microsoft Active Directory.
• Strong analytical and technical skills.
• Strong documentation skills.
• Strong interpersonal skills such as telephone, active listening and customer care skills.
• Knowledge of networking (TCP/IP, Switches, Wi-Fi) and software support.
• Ability to prioritize assigned tasks and deliver on time.
• Self-motivated with the ability to work in a fast-moving environment.
• Attention to details.
• Ability to work alone and in a team.
• Responds in a timely manner and able to prioritize tasks.
• Keeps current with the latest technologies and best practices.

Job Requirements:

• Provide first level IT support for all employees in-person, by phone, and via remote access.
• Provide Retail POS system hardware support and software support with POS vendor.
• Install, image, configure, and troubleshoot back-office computers and printers.
• Perform preventative maintenance, tests, and repair of computer hardware.
• Create and manage user accounts in AD and Office 365, as well as other company systems.
• Create and maintain IT supporting documentation.
• Record and track all IT devices in our inventory database.
• Install appropriate software packages such as operating systems, networking components, and office applications.
• Participate in after-hours support rotation.
• Must have valid CT license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.
• Performs other duties as assigned.
• Must be able to lift over 40lbs with or without reasonable accommodations

Start your journey with Goodwill today by applying at gwct.org/about/work-here

Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching