Job Description

As an IT Technician supporting Ojo Spa Resorts - including Ojo Caliente Mineral Springs Resort & Spa and Ojo Santa Fe Spa Resort - this role requires travel to the Ojo Santa Fe property, as well as Ojo Caliente. You will be responsible for responding to technical assistance requests both in person and remotely.

The IT Technician will troubleshoot, diagnose, maintain, and resolve issues related to computer systems and network infrastructure, ensuring a seamless experience for staff. Additionally, you will research technical inquiries, provide guidance to users, escalate urgent issues as needed, redirect problems to appropriate resources, and document resolutions.

Responsibilities:

• Installs, configures, and maintains all computer hardware and software systems.
• Supports, troubleshoots, and upgrades applicable system infrastructures, both remotely and in person.
• Provides technical support to staff, including researching user complaints, issues, answering technical questions, and/or assisting with application revisions.
• Analyzes business process issues and/or problems and provides consulting assistance to system users.
• Conducts research on possible solutions and makes recommendations based on findings; develops proposals that outline feasibility and costs; suggests, designs, tests, implements, and evaluates solutions.
• Oversees inventory of all IT assets and equipment and maintains adequate stock of computer equipment, peripherals, and accessories.
• Monitors and maintains systems to ensure system integrity and network security to protect against malware and other threats.

Reporting to the IT Manager and Assistant Manager, you will also help to ensure consistency within and between Ojo Spa Resorts properties (Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort) and will provide superior customer service to the Resort General Managers, managers, and employees.

Requirements

Requirements

• High school diploma or equivalent required; Associates or higher degree in computer science or a related field preferred.
• Two or more years of related experience with computers and IT support service, preferably at a hotel or resort.
• Technical knowledge of Network concepts/LAN, TCP/IP protocols, configure & setup routers and switches, current Windows operating systems, PC hardware (desktops and laptops), printers, Active Directory, Office 365, Windows Servers, and Virtual environments is required.
• Professional certification from CompTIA A+, CompTIA Network+, MCSA, MTA or CCNA is desired.
• IT experience with Hospitality, Agilysys PMS, IP Cameras, VOIP and SQL knowledge a plus.
• Gracious communicator with strong verbal communication skills.
• Outstanding interpersonal and communication skills, both verbal and written; ability to communicate with all levels of management and staff.
• Ability to work holidays and occasional evenings and/or weekends.
• Ability to sit, stand, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 40 pounds or less.
• The capability and availability to travel to both Ojo Caliente and Ojo Santa Fe.

If you are passionate about technology and committed to providing outstanding customer service, and you truly believe in our mission and core values, we want to hear from you!

Our mission is to provide genuinely gracious hospitality while stewarding and sharing sacred springs.

Our CORE VALUES are: accountability ~ authenticity ~ diversity ~ excellence ~ gratitude ~ happiness ~ integrity ~ mindfulness ~ respect ~ teamwork

Ojo Spa Resorts Discounts and Perks:

Ojo Santa Fe and Ojo Caliente:

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches
• Above and Beyond Awards - Ojo Bucks
• FREE Soak in the Springs (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Santa Fe Spa Resort is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only 34 miles away from Bernalillo, NM.
• Rio Rancho, NM, is located only 43 miles away from our resort.
• Placitas, NM, is conveniently located only 39 miles away.
• Corrales, NM, is a short 42-mile drive from Ojo Sant Fe.
• Albuquerque, NM, is just 51 miles away.
• Espanola is 38 miles away.
• Los Alamos is 46 miles away.

At Ojo Santa Fe Spa Resort, we understand the importance of work-life balance and offer you the chance to experience both tranquility and proximity to exciting destinations. Join our team and enjoy the convenience of being close to these diverse cities and towns while working in our luxurious and rejuvenating resort setting!