Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Maintain regular and punctual attendance to ensure smooth business operations.
2. Assist with day-to-day technology support, including computers, printers, phones, and network devices.
3. Help set up, configure, and maintain desktops, laptops, and other peripherals under the guidance of senior I.T. staff.
4. Assist with basic troubleshooting of hardware and software issues for staff and guest-facing systems.
5. Help maintain records, manuals, and documentation for I.T. systems and processes.
6. Support compliance with company policies, I.T. standards, and gaming regulations.
7. Assist with installing software updates, performing preventive maintenance, and helping with system upgrades.
8. Participate in technology projects and learn system troubleshooting processes with support from the I.T. Manager.
9. Assist with maintaining and troubleshooting LAN/WAN, VoIP phone systems, Wi-Fi, and audiovisual equipment.
10. Help document procedures and assist with creating training materials for end users.
11. Report any technical concerns or suggestions for improvements to the I.T. Manager.
12. Perform other related duties or special projects as assigned.

QUALIFICATIONS:

• Basic understanding of computers, Windows operating systems, and networking fundamentals.
• Strong interest in technology and a desire to grow in the I.T. field.
• Ability to follow instructions, work as part of a team, and communicate clearly.
• Strong customer service skills and a willingness to learn new systems.
• Must be detail-oriented and able to manage time effectively.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required.
• Some college coursework or certification in I.T. (e.g., CompTIA A+, ITF+, or equivalent) preferred.
• Up to 2 years of experience in a help desk or technical support role is a plus, but not required.

CERTIFICATIONS AND LICENSES:

• Must be at least 21 years old.
• Must possess or be able to obtain a valid Colorado Gaming License.
• Valid driver’s license with a clean driving record required.

ADDITIONAL REQUIREMENTS:

• Able to lift up to 40 lbs. and perform tasks that require kneeling, crouching, and bending.
• Must be comfortable working in a fast-paced casino environment with periods of high noise.
• Occasional evening, weekend, or on-call work may be required.

COMPENSATION AND BENEFITS:

$25.00+ an hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.