Job Description

The Adler Pelzer Group is the world's leading supplier of acoustic and thermal insulation for the automotive industry with more than 1$,000 employees at around 90 production sites. We serve all the world's major automotive manufacturers as a system supplier and development partner.

Adler Evo srl, for the Santhià Plant, located in Santhià (VC), is looking for a:

IT Technician

Objectives of the position

The IT Technician's role encompasses the daily technical support and management of IT resources, focusing on end-user satisfaction, troubleshooting, and system maintenance. This position is pivotal in maintaining the organization's IT environment.

Key responsibilities

• End-User Support: Provide technical assistance and prompt troubleshooting to end-users for hardware and software issues, ensuring minimal disruption to their work.
• Hardware Maintenance: Maintain, repair, and upgrade desktops, laptops, peripherals, and other hardware equipment as needed.
• Software Support: Install, configure, and update software applications, ensuring proper functionality.
• Network Assistance: Assist in network configuration and maintenance, resolving connectivity issues.
• Cybersecurity Measures: Assist in implementing and maintaining security measures, including access controls and antivirus software.
• Documentation: Maintain accurate records of hardware and software inventory, configurations, and support requests.
• Ticketing System Management: Use the IT ticketing system to efficiently track, prioritize, and resolve technical issues.
• Basic System Maintenance: Perform routine maintenance tasks such as system updates and patches.

Requirements

• Proficiency in desktop and server operating systems (Windows, Linux, etc.).
• Basic knowledge of network protocols and configurations.
• Hardware troubleshooting and maintenance skills.
• Familiarity with software installation, configuration, and updates.
• Understanding of cybersecurity best practices.
• Good level of written English proficiency, a strong oral communication skill would be viewed as a plusSOF.
• Availability to travel to neighbouring plants

Skills

• Leadership;
• Excellent time and planning skills;
• Good interpersonal and communication skills;
• Flexibility, enthusiasm and motivation;
• Real team player, ability to create enthusiasm and team spirit;
• Proactive and assertive;
• Able to work under pressure in order to meet deadlines.