Job Description

****Average hourly rate is $20.80 (including wage, incentives, bonuses, overtime, shift differential, etc.) ****

Are you passionate about technology and driven to deliver exceptional service in a dynamic IT environment? Mainstream Nonprofit Solutions is seeking a dedicated IT Technician to join our team in Wichita Falls, TX.

About the Role

As an IT Technician, you'll be the go-to person for technical support, ensuring smooth operations for our team and the critical work they do for kids and families. Your responsibilities will include:

• Provisioning user accounts and resolving connectivity issues.
• Troubleshooting equipment abnormalities.
• Managing helpdesk tickets and meeting service level agreements (SLAs) within two business days.
• Supporting staff in your assigned region, with occasional travel as required.
• Collaborating with a forward-thinking IT team to drive innovation and continuous improvement.

What We’re Looking For

We’re seeking a self-starter who is eager to learn, solve problems, and work collaboratively. The ideal candidate is:

• Detail-oriented and proactive.
• Able to challenge ineffective processes and suggest improvements.
• Excited about contributing to our mission of strengthening families.

Requirements:

• Education: High School diploma or GED required.
• Experience: Prior experience in computer systems or a helpdesk setting is preferred.
• Training: On-the-job training provided.
• Other: Valid driver’s license and ability to meet agency underwriting standards.

Why Join Mainstream Nonprofit Solutions?

• Flexible Scheduling: Adaptable work schedules to suit your lifestyle.
• Generous Leave: 20 personal leave days in your first year, increasing to 25 days after the first year, plus 12 paid holidays.
• Additional Perks: Longevity bonuses, tuition reimbursement, and opportunities for personal and professional growth.
• Team Environment: Work with a dedicated team committed to service excellence, education, and advocacy.

Join Us and Make a Difference!

To apply, please visit: www.tfifamily.org/employment

TFI is an Equal Opportunity Employer.

Requirements

Predictive Index assessments assist hiring managers determine if a candidate may be a good match for the position.

Please Complete a Predictive Index assessment at the following link:

https://assessment.predictiveindex.com/692W/06d6affa-c111-434b-9760-c731e800fd70-type=candidateba

The PI assessment takes 5-7 minutes to complete. There are no right or wrong answers.