IntouchCX

IT Technician

IntouchCX  •  Hyderabad, IN (Onsite)  •  8 days ago
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Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The primary responsibilities for the Information Technology (IT) Technician position are the maintenance and repair of computer hardware/software in a break/fix environment.

As IT Technician, You Will…

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems
• Ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network
• Troubleshoot/report specific line of business program issues
• Accountable for tracking and organization of physical hardware
• Being clean and organized within the IT department is a must
• Provide support for the IT Department - ‘organization and cleanup’ as required

As IT Technician, You Have…

• High School diploma or equivalent
• Adaptability to learn a variety of software programs
• Strong analytical and problem solving skills
• The ability to multitask and self-manage your work day is crucial
• Must be able to work evenings and weekends
• Ability to work in a fast paced and time sensitive environment
• Ability to lift 50LBs
IntouchCX

About IntouchCX

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands.

We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations.

For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Winnipeg, CA
Year Founded
Unknown
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