Job Description

Job Title: Remote IT Technician

Location: USA (100% Remote)
Company: Everglade Works
Type: Full-Time | Remote

About Everglade Works

We are Everglade Works an innovative IT solutions company known for solving complex technical challenges and keeping systems flowing like a dream. Our clients rely on us for smart, scalable tech support, and our people are the reason we deliver. We don' t just hire techs we bring on technicians who think like engineers and support like pros

What You'll Be Doing

You'll be the go-to IT expert remotely supporting our internal team and external clients across various systems. You'll troubleshoot like a champ, maintain systems like a pro, and explain complex tech in a way that even your grandma would get

Here's what your day-to-day might look like:

• Provide top-tier remote technical support for hardware, software, and network issues

• Install, configure, and maintain workstations, laptops, VPNs, and remote tools

• ️ Troubleshoot system errors and outages like a detective on a mission

• Set up and manage user accounts, permissions, and device configurations

• Monitor and support cybersecurity tools, patch updates, and backups

• Document resolutions, create internal knowledge base articles, and keep logs updated

• Work closely with our Support Lead and other departments to solve issues and improve operations

• Stay up to date on the latest IT trends and bring proactive solutions to the table

What We are Looking For

We are not just looking for someone who can reset passwords (although, yeah you'll do that too). We want someone who gets excited about solving problems and making tech work better for people.

• 2+ years of experience as an IT Technician or similar role

• Strong knowledge of Windows and MacOS environments

• Comfortable with remote support tools (TeamViewer, AnyDesk, Remote Desktop, etc.)

• Working knowledge of cloud platforms like Google Workspace or Microsoft 365

• Experience troubleshooting printers, VPNs, networking issues, and firewalls

• Great communicator verbal and written (we love clarity!)

• You're a self-starter, highly organized, and cool under pressure

• Bonus points if you have experience with help desk ticketing systems (like Freshdesk, Zendesk, or Jira)

What's In It for You

• Competitive salary (we don't lowball)

• Monthly remote work stipend

• Career growth opportunities you grow, we grow

• Work with a team that actually gets tech

• Flexible hours you manage your day

• Paid time off + paid holidays

• Health, dental, and vision insurance (US-based employees)

How to Apply

Ready to bring your IT skills to a team that values you and your ideas?

Click Apply Now and lets get the conversation started. Were excited to meet you.

Everglade Works is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.