Job Description

IT Technician (Remote US-Based Only) | Nexis Builds

Location: Fully Remote (US-Based Only)

Employment Type: Full-Time

About Nexis Builds

At Nexis Builds, we don't just construct buildings we engineer the future of infrastructure. As a civil engineering company, we power large-scale projects with cutting-edge technology, precision, and expertise. Our IT team is the backbone of our digital operations, ensuring seamless connectivity, cybersecurity, and technical excellence across all remote and on-site teams.

We are looking for a highly responsive and solutions-driven IT Technician to support our workforce, troubleshoot critical technical issues, and maintain the reliability of our systems. If you thrive in a fast-paced environment where problem-solving meets innovation, this role is for you.

What You'll Do

Remote IT Support & Troubleshooting

- Act as the first line of defense for IT issues, responding to and resolving tickets related to hardware, software, and network connectivity.

- Diagnose and troubleshoot VPN, cloud storage, and remote desktop issues, ensuring uninterrupted workflow for engineering teams.

- Assist employees with application errors, system crashes, and security alerts keeping disruptions to a minimum.

System Maintenance & Optimization

- Monitor and maintain company-issued devices, virtual desktops, and cloud-based workstations.

- Oversee software updates, security patches, and performance enhancements for all users.

- Configure and manage access permissions, user accounts, and multi-factor authentication (MFA) to maintain security.

Network Security & Compliance

- Ensure data integrity and cybersecurity compliance, implementing security best practices to protect sensitive engineering files.

- Assist in IT audits and risk assessments, identifying vulnerabilities and strengthening our security posture.

- Educate employees on phishing threats, secure password practices, and data protection.

Collaboration & Process Improvement

- Work closely with engineering, project management, and executive teams to align IT infrastructure with business needs.

- Develop IT documentation, troubleshooting guides, and training materials for end-users.

- Identify and recommend automation solutions to enhance efficiency.

What You'll Need

Technical Skills & Experience

- Proficiency in Windows, macOS, and Linux environments.

- Hands-on experience with cloud platforms (Microsoft 365, Google Workspace, AWS, or Azure).

- Strong knowledge of remote support tools (TeamViewer, AnyDesk, or RDP).

- Experience managing VPNs, firewalls, and endpoint security solutions.

- Familiarity with construction or engineering software (AutoCAD, BIM, or project management tools) is a plus.

Soft Skills & Mindset

- Ability to troubleshoot independently and resolve issues efficiently in a remote setting.

- Excellent communication skills able to explain technical concepts to non-technical users.

- A proactive, problem-solving mindsetalways looking for ways to improve IT workflows.

- Strong attention to detail and ability to prioritize tasks in a fast-moving environment.

Eligibility Requirements

US-Based Candidates Only This role requires availability during business hours in US time zones to support our teams effectively.

No Visa Sponsorship We do not provide visa sponsorship. Candidates must have valid work authorization in the US.

Why Join Nexis Builds?

Work From Anywhere (US-Based) Remote role with flexible work arrangements.

Fast-Paced & Impactful Support a Fortune 500 company where IT directly powers large-scale engineering projects.

Security-Driven Culture Be part of a team that values cybersecurity, efficiency, and continuous innovation.

Growth & Learning Access IT certifications, mentorship, and career development programs.

Ready to Power the Future of IT at Nexis Builds?

If you are passionate about IT support, security, and problem-solving, wed love to hear from you! Apply now and become part of a team that's engineering tomorrows infrastructure today.