Boardroom Appointments - Global Human and Talent Capital

IT Technician

Boardroom Appointments - Global Human and Talent Capital  •  Johannesburg, ZA (Onsite)  •  2 months ago
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Job Description

Contract position

Minimum Requirements:

  • 3+ years experience in similar role or IT field (Preferably in an IT company servicing more than one IT environment)
  • Own reliable transport
  • IT Tertiary qualification
  • MS Qualification
  • Matric / Grade 12 / National Senior Certificate
  • VMWare / Hyper V / Office 365 Server experience
  • Networking WAN / LAN and Wireless Backups experience
  • Advanced Trouble-Shooting experience
  • Hardware Installation, Remote Troubleshooting, Remote support experience
  • Academic Qualifications and Certifications:
  • Certifications (including but not limited to MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM)
  • Degree/Diploma in a relevant field will be an advantage

Responsibilities:

  • Receive, validate, and log client requests
  • Administer and maintain the support desk database and call logging system on a daily basis
  • Ensure the correct escalation procedure is followed on all critical calls and requests
  • Assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation
  • Assist in the investigation of issues to ensure a high level of client service support
  • Work closely with his/her colleagues to ensure the swift resolution of faults
  • Ensure that the user is kept updated on the progress in relation to the resolution of the fault
  • Ensure that support calls are monitored and updated efficiently and effectively
  • Proactively communicate with the business in order to provide updates on outstanding incidents or projects
  • Ensure that all relevant documents related to the fault are maintained
  • Maintain high levels of client satisfaction.
  • Communicate in a professional manner, provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf
  • Build and maintain strong working relationships with stakeholders, key business users, colleagues and external suppliers in order to provide a professional client service approach



Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
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