Job Description

Who are We?

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a IT Technician for Palmela

What will your responsibilities be?

• Act as the first point of contact for IT support requests, providing excellent customer service
• Receive and log support requests, ensuring all necessary information is captured
• Maintain detailed records of support requests, resolutions, and system changes
• Provide remote and on-site technical assistance to end-users
• Install, configure, and maintain hardware and software systems
• Provide basic troubleshooting and problem-solving assistance for hardware and software issues
• Assist in the setup and configuration of laptops, smartphones and user accounts (creation, permissions and access rights)
• Managing and maintaining hardware and software inventory
• Follow established processes for incident management and service request fulfillment
• Maintain clear and accurate records of support interactions and resolutions
• Communicate with end-users to keep them informed about the status of their requests
• Collaborate with IT team members to improve knowledge sharing and support processes
• Other relevant task: Provide ongoing support to the IT Helpdesk Specialist, assisting in various tasks

What skills are we looking for?

• High School Diploma (Degree or Certification in Information Technology preferred)
• Minimum of 1 year of relevant professional experience (mandatory)
• Fluent in English (mandstory)
• Proven experience in End-User Support
• Working knowledge of Active Directory, Remote Desktop, and computer hardware troubleshooting
• Familiarity with Microsoft Office 365 applications
• Basic understanding of networking and IT infrastructure concepts

What we can offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

Ref.: Level B