Job Description

• Perform deployment exercises per customer requests.
• Ensure the proper deployment process is follows.
• Effective escalation of complex issues to next level for assistance in a timely manner
• Provide accurate and timely documentation in IT Service Management Tool.
• Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
• Proactive update and follow up to end users.
• Coordination and liaison with customer or other support teams
• Focus on SLA and resolution process.
• Maintain a high level of customer satisfaction.
• Guide end user on required applicable tasks.
• Timely status updates to close open work orders
• Administrative tasks when required.
• Other adhoc task as assigned

Job Requirement:

• Minimum NITEC in IT
• Required to support Chinese speaking users
• Basic IT knowledge
• It is a roaming role, candidate must be willing to travel around (transport cost reimbursement)

Working hours: Monday to Friday (9am to 6.30pm)

Candidate is expected to cover east area of Singapore - Roaming role.

Please note that this would be a 1 year renewable contract.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on apply now or send your updated resume to berlyn.lum@peopleprofilers.com

Berlyn Lum Miao Yu

Registration Number: R1766577

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com