Esha Parama Technology

IT Technical Support Staff

Esha Parama Technology  •  Jakarta, ID (Onsite)  •  5 months ago
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Job Description

JD :

Mandatory domisili Jabodetabek dan untuk yg diluar kota, mandatory bersedia relokasi ke Jakarta.

Mandatory :

S1 - Fresh Graduate/ IT Staff

memiliki Sertifikasi Sistem Operasi Windows (nilai tambah)

Minimal 2 Tahun

Non Teknis:

Bertanggung Jawab

Aktif mencari informasi

Mampu berkoordinasi yang baik dengan user

Mampu berkoordinasi yang dengan pihak vendor

Memiliki daya analitis yang baik

Mampu melakukan reporting insiden yang terjadi

Teknis:

Windows Server

Hardware server

Hardware PABX

Link (SDWAN, VPN IP, MPLS)

Microsoft Office

Sistem Operasi Windows

Office 365 client (Outlook & Ms. Teams)

Pengetahuan dasar-menengah OSI Layering, Cabling, IP.

Mendukung kebutuhan terkait pemantauan, implementasi dan operational IT pada cabang dan HO,

berupa kesiapan dan kualitas link jaringan provider, hardware PC/Laptop, Printer dan Software.

Uraian Tugas

Melakukan perbaikan dan pemeliharaan pada hardware, meliputi PC, Laptop, Ruang server,

layanan ISP & Telephony.

Melakukan troubleshoot dan eskalasi baik ke pihak internal maupun eksternal terkait kendala

operasional cabang HO pada perangkat keras dan Operating sistem.

Melakukan kunjungan cabang sesuai dengan jadwal yang di tentukan.

Memiliki komunikasi yang baik dengan user dan vendor terkait permasalahan yang terjadi.

Melakukan analisa dan troubleshooting atas masalah teknis yang tejadi.

Melakukan pelaoran secara berkala kepada IT Teknikal Support Asst Manager, terkait kondisi

dan perbaikan yang perlu dilakukan.

Wewenang:

Melakukan aktifitas restart, administrasi, maintenance peripheral IT & server cabang dengan ijin atasan

langsung & tidak langsung.

Esha Parama Technology

About Esha Parama Technology

Esha Parama Technology is a IT Consultantion and Services firm specializing in IT and NON-IT positions working with market leaders and well-known brand names in the Indonesian market. Our business is headquartered in Indonesia & India. A few of the industries we serve are Finance & Banking, Insurance, Automobile, Aerospace, Manufacturing, Health care, Engineering, Energy and Utilities, Oil & Gas

We strongly believe in building a value of trust, honesty, and transparency with our clients so as to develop long-term relationships and adopt a flexible approach as per their needs.

Our company has been immensely successful in creating a global network of the highly adept intelligent workforce that can help a company achieve its mission-critical projects and goals.

Keeping pace with projects and being on the lookout for highly talented individuals has become ever more challenging. Here is where comes into play to bring the best-suited talent for your company.

All our resources are multifaceted and come with years of commended performance. The project completion rate of our consultants is 97%, and 3% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries and we like to leverage it for the mutual benefit of both clients and candidates.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Jakarta, ID
Year Founded
2017
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