PACCAR

IT Technical Support Specialist SG 24

PACCAR  •  Denton, TX (Onsite)  •  2 days ago
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Job Description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Requisition Summary

Primary Job Duties: Responsible for Desktop Client IT support. This includes deployment, tracking, updating, and problem solving related to: Desktop PCs, Engineering Workstations, Laptops, iPhones, iPads, and Printers. Daily activities include monitoring and working through incident and service request ticket queues. Responsible for documenting, escalating, and resolving tickets within defined SLAs.

Hardware and software: Support Dell PCs include docking stations and monitors, Apple iPhones, and iPads. Desktop and department network printers, Cisco IP Phones, large presentation displays, and various other USB attached hardware. Support Microsoft enterprise software applications like Windows 10, OneDrive, Edge, Office 365, Teams, Project, Visio and OneNote. Support other applications such as Adobe Acrobat, Aviva Terminal Emulator, Palo Alto VPN, Palo Alto Cortex End Point Protection, and various other enterprise applications.

Job Functions / Responsibilities

Duties

  • Desktop Support - providing 1st and 2rd level break-fix support in resolving technical problems related to hardware and software on desktop pcs in manufacturing, office, and remote office environment.
  • Execute assigned project tasks on desktop pc in conjunction with local and corporate IT initiatives.
  • Work with third party software providers and corporate IT to fulfill software and hardware requirements for desktop pc and laptops.
  • Document, review, and publish support procedures that address key IT systems and functions and processes that will be used by IT employees to install, remediate, and support desktop pcs.
  • Actively monitor unresolved incident reports and service requests to meet or exceed service level agreements
  • Participate in reviews and discussions of IT standards and procedures.
  • Perform analysis of IT business systems linked to key indicators to insure compliancy to corporate standards.
  • Build and deploy desktop pcs and hardware in conjunction with corporate IT pc refresh initiatives.
  • Adhere to infrastructure change control in accordance with corporate IT change management.
  • Provide support to business units and manufacturing processes during off-shift, off hours, and weekend.
  • Experience utilizing technologies in a Microsoft domain such as Microsoft System Center Configuration Manager, Active Directory, Microsoft Office 365, and Microsoft SharePoint
  • Problem solving knowledge covering a wide breath of IT Desktop Systems including: Dell Precision Workstation, Dell OptiPlex Desktop, Dell Latitude Notebook, and Virtual Machines.
  • Understanding of following: TCPIP, DNS, DHCP, PXE, UEFI, 802.11x, Bluetooth,
  • Good oral and written communication skills.
  • Exceptional customer service skills.
  • Ability to multitask and work with minimal supervision in critical uptime manufacturing setting

Qualifications

  • Required: Bachelor degree
  • 1 year of experience is required

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

PACCAR

About PACCAR

PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company builds premium commercial vehicles for sale in the U.S., Canada, Mexico and Australia and for export throughout the world. Peterbilt Motors also designs, manufactures and distributes premium commercial vehicles in the US and Canada. DAF Trucks manufactures trucks in the Netherlands, Belgium, Brasil and the United Kingdom for sale throughout Western and Eastern Europe, and export to Asia, Africa, North and South America.

PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in more than 100 countries including a portfolio of more than 175,000 trucks and trailers and total assets in excess of $12 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 39,000 vehicles.

Environmental responsibility is one of PACCAR’s core values. The company regularly develops new programs to help protect and preserve the environment and PACCAR has established ambitious goals to further reduce emissions and enhance fuel efficiency in its truck models.

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Bellevue, WA
Year Founded
Unknown
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