Job Description

THE OPPORTUNITY:

IT SPECIALIST

REPORTS TO DIRECTOR OF TECHNOLOGY / DIRECTOR OF FINANCE

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version

THE ROLE:

The IT Support Specialist will report to the IT Director and is responsible for providing day-to-day IT support, troubleshooting, and oversight of hotel systems, hardware, and software at the property level. The role focuses on providing IT support to hotel staff and maintaining all hotel IT systems, ensuring technology solutions are used effectively to enhance hotel operations and staff efficiency. The IT Support Specialist will work closely with the Corporate IT team, liaising to obtain guidance, access additional IT resources, and ensure alignment with broader IT initiatives. They will also liaise with technology vendors to coordinate timely and effective service and support.
The IT Support Specialist is an entry-level position and provides first-level IT support to hotel staff, assisting with troubleshooting hardware, software, and system issues, as well as basic configuration and setup. The successful candidate will help maintain day-to-day technology operations and will receive guidance and training from the Corporate IT team.

This description outlines the general scope of responsibilities and is not an exhaustive list. InnVest Hotels reserves the right to modify or add duties as the role evolves and as business needs require.

This opportunity is property-based and located on-site at The Algonquin Resort, 184 Adolphus Street, St. Andrews, NB E5B 1T7.

ACTIVITIES:

• Provide day-to-day IT support to hotel staff, including troubleshooting desktops, laptops, printers, and other hardware.
• Support hotel systems, both guest-facing and back-of-house, including Property Management Systems (PMS), Restaurant Point of Sale (POS) systems, PBX phone systems, Wi-Fi/High-Speed Internet systems, TV systems, and other on-property technology.
• Assist with network troubleshooting and support for servers, switches, and basic connectivity issues.
• Respond to IT helpdesk requests and resolve Tier 1 issues promptly, escalating more complex issues to the Corporate IT team as needed.
• Support hotel staff with software installations, updates, password resets, and basic system configuration.
• Assist in ongoing hotel IT projects, such as system updates or implementations, under guidance from Corporate IT.
• Work with hotel staff to understand and document IT needs, escalating requirements to the Corporate IT team when necessary.
• Maintain hardware and software inventory, ensuring devices are properly configured and operational.
• Support technology vendors remotely and when on-property, including coordinating access and basic troubleshooting.
• Help maintain hotel IT standards and ensure systems are functioning according to brand and corporate requirements.
• Assist with reporting and documentation for IT systems, incidents, and project activities.
• Participate in learning opportunities to gain knowledge of new hospitality technologies and emerging trends.
• Provide general IT support to hotel staff and ad hoc assistance as required by the Corporate IT team.
• This description outlines the general scope of responsibilities and is not an exhaustive list. InnVest Hotels reserves the right to modify or add duties as the role evolves and as business needs require.

COMPETENCIES WE ARE SEEKING:

Academic/Education Requirements:

• Some post-secondary education in Technology, Hospitality, or a related field, or currently enrolled in a relevant program; equivalent work experience or certifications will also be considered.

Knowledge, Experience and Skills Requirements:

• Some experience or familiarity with hotel IT or general IT support is preferred.
• Ability to assist with troubleshooting and resolving hardware, software, and system issues, including desktops, laptops, printers, and network connectivity.
• Basic understanding of front-office and back-office hotel systems is an asset, including Property Management Systems (PMS), Restaurant Point of Sale (POS) systems, PBX phone systems, Wi-Fi/High-Speed Internet, TV systems, and other on-property technology.
• Awareness of IT security best practices.
• Comfortable learning and supporting hotel systems and technology under guidance from the Corporate IT team.
• Ability to explain technical issues clearly to hotel staff in simple terms.
• Strong attention to detail and willingness to follow established procedures.
• Self-motivated and proactive in learning and supporting hotel IT operations.
• Competent user of Microsoft Office tools (Excel, Word, Outlook).
• Basic Microsoft Office 365 administration.
• Ability to work effectively with hotel staff, vendors, and the Corporate IT team.
• Flexible with working hours as needed to support hotel operations.
• Willingness to participate in learning new technologies and improving IT knowledge

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.