Job Title: IT Technical Support Specialist
Location: Belfast
Department: IT
Reports to: IT Service Desk Manager
The IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role diagnoses complex issues, contributes to problem management, investigates new technologies, and supports the continual improvement of IT services.
The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice.
VINCI Energies UK & RoI is a community of incredible people empowered to deliver the promises of the digital and energy revolutions. It is part of VINCI Energies, the VINCI's Energy business line. It is a major player in the world, offering its customers a comprehensive range of high value-added services in energy and information technologies and covering four lines of business:
- Industry,
- The service sector,
- Infrastructure,
- Telecommunications.
With its 2,100 closely networked business units and four network brands deployed throughout the world, VINCI Energies provides a wide range of services, offering solutions that are both local and global. The Group employ 102,600 employees in over 60 countries and generates a turnover exceeding €20.4 billion.
In the UK and RoI, VINCI Energies employs over 1,500 people and operates via different brand names:
- Actemium
- Omexom
- Axians
- Twyver Switchgear
- Kelvin Power
- Kigtek
- Eltek Systems
- HAC
- NorPower
