The IT Help Desk Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process
The IT Help Desk Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.
Main Responsibilities & Tasks:
Resolve technical incidents as second level support, ensuring minimal downtime for end users.
Process service requests such as installation of software or hardware assistance
Troubleshoot complex issues, providing sustainable solutions and maintaining a comprehensive resolution documentation.
Communicate clearly and effectively with users, offering guidance and updates throughout the resolution process.
Manage endpoint lifecycle, including the deployment, distribution of hardware, replacement, and repair activities to ensure optimal user experience.
Provide reliable printer support, addressing connectivity, maintenance, and printing quality issues
Collaborate actively in IT rollout projects
Qualification & Skills:
Educational training in Information Technology or a comparable qualification
Minimum 3 years of work experience in IT End User Support mandatory
Fluent in English
Good competency level covering a wide range of IT Skills and disciplines that are needed for 1st and 2nd level support
Immediate joiners preferred.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers simplify progress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are part of the solution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with more than 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2024, Sartorius generated sales revenue of around 3.4 billion euros. Currently, more than 13,500 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
