Job Description

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

The Team:

As part of theServiceDesk team, you will be responsible for providing support to Murex employees based inChile officeand other Murex sites

This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers. 

Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions.

What you’ll do​:

• Install, configure, and upgradeWindows operating systems and software installed on the end-users workstations

• Install and replace hardware (Workstations, Laptops, screens, network cable…)

• Troubleshoot incidents and problems related to emails, network and end-users peripherals, printing, meeting rooms, access control, CCTV…

• Follow cases with support vendors

• Support Teams telephony, mobile devices, and smartphones for end-users

• Maintainuseraccountsin Active Directory, disk encryption and antivirus

• Assist users withconnectivitysuch asCitrix and VPN

• Participate in the creation of documentation to ease the work for the operation team

• Follow procedures and guidelines defined for the team

• Collaborate with other IT teams (network, storage, Windows Infra…) to resolve incidents when needed

• Flexibility in covering support shifts

• Participate in discussions andpresentationsto evolve the infrastructure

Who you are​:

• At least1year of experience in service desk support forWindows ecosystem, software, and hardware troubleshooting for end-users

• Bachelor’s degree in Information Technology or a closely related field

• Relevant experience endpoint management systems like SCCM, MicrosoftWindows 10-11 and Office 365

• Experience in the usage of service desk ticketing system to handle incidents and requests

• Strong analytical skills and efficient problem solving

• Willingness to learn continuously

• Willingness totravel

• Fluency in Englishand Spanish

• Good communication skills

Why you should join us:

• Join a market leader boasting a 35+ year track record in a growing and dynamic industry.

• Be part of an inclusive team with a strong people-first focus.

• Agile collaboration with colleagues with diverse backgrounds.

• An international environment offering prospects for global work.

• Best Medical, dental, and life insurance.

At Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Our commitment to fairness and inclusivity lies at the heart of everything we do.