Fresh Express

IT Technical Support

Fresh Express  •  $59k - $62k/yr  •  Streamwood, IL (Onsite)  •  21 days ago
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Job Description

The IT Technician will provide 1st and 2nd tier Hardware, Software, Printer, Network support for Plant Manufacturing environment.

Essential Functions, Duties and Responsibilities

  • 2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
  • Application troubleshooting (Office 365 / Outlook)
  • System imaging and deployment using SCCM
  • Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
  • Troubleshooting conference room equipment (projectors, video conference, conference phones)
  • Cisco VoIP telephone deployment and troubleshooting
  • Printer troubleshooting/repair/escalation
  • Spare inventory management
  • Packing/shipping equipment to other locations

Required Knowledge Skills and Abilities

  • Ability to work self-directed and set/adjust priorities in very fast paced environment
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Strong documentation/recordkeeping skills
  • Strong attention to detail
  • Ability to lift 50 lbs.
  • A+ Certification
  • 5+ years providing 2nd tier Hardware/Software support - Executive support a huge plus
  • Advanced familiarity with TCP/IP fundamentals

Required Education and Experience

  • SCCM, ServiceNow, AS/400, ITIL v3, CCENT, other certifications

Other Information

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Fresh Express

About Fresh Express

Fresh Express® is the brand leader in Value Added Salads and is dedicated to providing consumers with healthy, convenient ready-to-eat salads, leafy greens, vegetables and fruits. With the invention of its special Keep Crisp® bag in the 1980s, Fresh Express pioneered the retail packaged salad category and was the first to make them available to grocery stores nationwide. Today, Fresh Express fresh salads come in more than 100 different varieties offering exciting new flavors and convenient new ways to meet the daily dietary requirements for both conventional and organic fresh produce. More than 14 million consumers each week enjoy healthy, convenient ready-to-eat Fresh Express salads, spinach and vegetables. Fresh Express headquarters are in Windermere, FL. For more information, visit www.FreshExpress.com.

Industry
Food & Beverage
Company Size
1,001-5,000 employees
Headquarters
Windermere, Florida
Year Founded
1930
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