Job Description

Optimiza is seeking a motivated and detail-oriented Junior IT Technical Support professional to join our team. In this entry-level role, you will provide exceptional technical assistance to end-users, resolve issues, and support IT operations ensuring a smooth technological experience for all users.

Key Responsibilities:

• Assist end-users with hardware and software issues via phone, email, and in-person support.
• Troubleshoot technical problems, including network connectivity, system performance, and application errors.
• Document and track support requests using the company's ticketing system, ensuring timely follow-up and resolution.
• Maintain and configure IT equipment, including computers, printers, and peripherals.
• Assist with software installations, updates, and troubleshooting of various applications.
• Participate in onboarding new employees by setting up their workstations and accounts.
• Stay up to date with the latest technology trends and best practices in technical support.

Requirements

• Bachelor’s degree in Computer Science/Engineering + CompTIA A+ (1101-1102), or a related field (or equivalent experience).
• 1-2 years of experience in IT support or technical helpdesk roles.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
• Strong analytical and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a passion for providing quality support.
• Ability to work independently and as part of a team.

Benefits

• Class A Health Insurance