Our IT Technical Analyst provides exceptional technical customer service to our employees and vendors. They are the first point of contact for troubleshooting and diagnosing computer issues.

Primary Responsibilities

• Provide excellent IT support to users via help desk and/or problem management software
• Monitor and respond quickly to requests received through the IT helpdesk software
• Utilize and manage company help desk solution to track and prioritize workload
• Maintain inventory of all IT equipment, software, and software licenses
• Perform timely workstation hardware and software upgrades as required
• Handles the basic IT issues and problems, and refers more complex issues to higher-level staff
• Assist with onboarding new employees/users with IT equipment and software
• May provide leadership, coaching and/or mentoring to more junior staff
• Demonstrate behaviors consistent with those of the Company's Core Values at all times
• Complete all other tasks or projects as assigned

Key Competencies

• Solid working knowledge of subject matter
• Analytical skills
• Excellent customer service and interpersonal skills
• Troubleshooting and support skills
• Ability to work independently while managing multiple tasks and meet deadlines
• Excellent oral and written communication skills
• Effective organizational and time management skills
• Ability to develop strong relationships with internal and external customers

People Management

None

Work Environment

This job operates indoors with occasional travel to other locations.

Physical Demands

• Lift/carry 20 lbs.
• Ability to sit majority of shift
• Work indoors

Expected Hours of Work

This is a full-time position. Days/hours of work vary and may include weekends and overtime as necessary.

Travel

Local travel only

Required Education and Experience

• Associates degree
• 2 to 4 years of experience

Preferred Education and Experience

• A+ Certificate
• CCNA Certificate
• ITIL Certificate

Classification: Non-Exempt

Reports to: IT Services Manager