Job Description

Position Overview Advancio is seeking a detail-oriented and customer-focused IT Technical Aid to support our Information Technology team. This role is responsible for providing first-level technical support, assisting with hardware and software troubleshooting, supporting printing operations, and helping maintain IT equipment and infrastructure. The ideal candidate is service-oriented, organized, and capable of resolving routine technical issues while escalating more complex situations when necessary. Key Responsibilities Provide technical support to internal users regarding hardware, software, and general IT-related issues. Identify, document, track, research, and resolve incoming support requests. Escalate high-priority or complex technical issues following established procedures. Assist with routine systems testing and validation activities. Review and support the development of user manuals, procedures, and instructional materials. Install, configure, maintain, and troubleshoot: Desktop and laptop computers Printers and multifunction devices Video display terminals Network cabling and related hardware Support operations involving office-grade and high-speed commercial printers. Perform basic maintenance and troubleshooting of IT equipment. Assist IT professionals with production support and daily operational tasks. Maintain accurate documentation of support activities and issue resolutions. Handle and transport office supplies and equipment weighing up to 20 pounds. Requirements Education High School Diploma or equivalent required. Experience Minimum of 2 years of experience in an Information Systems or Information Technology environment. Experience supporting desktop software installations and configurations. Experience operating or supporting high-speed commercial printers is preferred. Experience providing technical support and customer service. Technical Skills Basic knowledge of computer hardware and software troubleshooting. Ability to install and configure desktop applications. Understanding of printers, peripherals, and workstation equipment. Familiarity with operating systems and common productivity software. Ability to follow technical procedures and documentation. Soft Skills Strong customer service orientation. Problem-solving and analytical thinking. Sound decision-making abilities. Excellent verbal and written communication skills. Organizational and time-management skills. Ability to work independently and as part of a team. Strong attention to detail.