Job Description

Job Responsibilities:
• Assist the IT PLM admin team with support of engineering applications such as ENOVIA, 3DX, and Cameo/Teamwork Cloud including patching, upgrades, and end-user support
• Deliver creative solutions with a focus on mitigating recurring issues and limiting manual troubleshooting tasks
• Collaborate with IT peers to ensure adherence to security controls, vulnerability management, hardware/software currency, and reporting requirements
• Provide quick and efficient support of incidents and outages
• Deliver direct and responsive communication to business users in support of issues, planned maintenance activities, and project deliverables
• Work effectively with process owners and SMEs to understand business requirements
• Create/update support documentation, ensuring accuracy and appropriate detail

Education Requirements:
• Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, or similar is required

Position Requirements:
• 5+ years of experience with application and server administration (Windows/Linux)
• 5+ years of PLM system administration (Dassault Systèmes)
• Good understanding of user authentication (e.g., Kerberos, SAML 2.0, LDAP, etc.)
• Demonstrated teamwork and collaboration in a professional setting with the ability to work independently if needed
• Strong problem solving and critical thinking skills
• Capable of adapting to a dynamic work environment, solving problems, and learning new skills/technologies on the fly. Patching as well.
• Excellent communication skills both written and verbal, with the ability to present complex issues to diverse audiences

Preferred Skills:
• Familiarity with development, collaboration, and testing tools (e.g., JIRA, Git, SVN, etc.)
• Basic understanding of databases
• Red Hat Linux
• Matrix Query Language (MQL)
• Strong organizational, analytical, multitasking, and time management skills