Job Description

Ready to Build Solutions That Matter? Join My IT Crew as a Remote Support Engineer.

At My IT Crew, we believe great IT support is about more than resolving technical issues—it's about creating exceptional experiences for every client we serve.

Since 2016, we've grown by focusing on technical excellence, accountability, and building lasting relationships with both our clients and our team members. If you enjoy solving challenging problems, working in a collaborative environment, and continuously expanding your technical skills, we'd love to meet you.

Position: Support Engineer

Location: Remote

Department: Service Delivery

Schedule: 9:00 AM – 6:00 PM EST (New York Time)

What You'll Be Doing

As a Support Engineer, you'll work directly with our clients to diagnose, troubleshoot, and resolve a wide variety of technical issues while delivering an outstanding support experience.

In this role, you will:

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies.
• Manage support requests from beginning to resolution while keeping clients informed throughout the process.
• Prioritize tickets effectively, handle escalations professionally, and ensure service level expectations are consistently met.
• Work closely with teammates on complex technical issues and collaborate across departments when needed.
• Create and maintain detailed documentation that improves internal processes and helps build a stronger knowledge base.
• Coordinate with third-party vendors when necessary to resolve client issues efficiently.
• Participate in team meetings, technical training sessions, and continuous improvement initiatives.
• Deliver proactive, customer-focused support that builds trust and long-term client relationships.

What We're Looking For

We're looking for someone who enjoys solving technical challenges, communicates well with clients, and thrives in a collaborative MSP environment.

Required Qualifications

• Previous experience working for a Managed Service Provider (MSP) is required.
• Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Experience administering Microsoft 365 environments.
• Solid understanding of virtualization technologies such as Hyper-V.
• Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues.
• Experience using remote support tools, Remote Desktop, and RemoteApp technologies.
• Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues.
• Strong written and verbal communication skills with a customer-first mindset.
• A team-oriented attitude with a willingness to share knowledge and continuously learn.

Why Join My IT Crew?

• Work remotely with a collaborative and supportive team.
• Be part of a company where your ideas and contributions genuinely matter.
• Gain exposure to a wide range of technologies across multiple client environments.
• Access modern tools, well-maintained documentation, and ongoing technical training.
• Grow your career in an organization that values initiative, accountability, and continuous improvement.

If you're looking for a role where your technical expertise makes a real difference and you enjoy supporting multiple business environments, we'd love to hear from you.

Apply today and become part of a team that's passionate about solving problems and helping clients succeed.