Job Description

IT Systems & Support Intern

Michigan, USA

We are seeking talented and energetic individuals to join our growing team!

Greatness takes continuous evolution.

That's why we're bringing together relentless problem solvers, proven processes, and audacious thinkers. We are driving to become one unrivaled force in automation - pushing what's possible for ourselves and our customers.

One team. Any challenge.

Convergix is a global automation systems integrator that serves diverse end markets. We design, build, test, and integrate custom solutions to automate our customers’ operations with a focus on solving unique challenges that others struggle to address. As a team, we are on an improvement journey in pursuit of our vision: to become the ultimate trusted partner to our customers, capable of solving any industrial automation challenge with our passionate people, world renowned processes and diverse experience If you want to join a team whose mission is to elevate the automation industry, we want to hear from you! Learn more about us: https://convergixautomation.com/

The Role

We are looking for an aspiring IT professional that wants to be the first point of contact for our internal end-user support processes throughout all companies within the Convergix family of organizations.

The IT Systems and Support Co op will configure, install, and maintain end user IT systems including devices, software, and cloud applications. The ideal candidate will enjoy variety in their work and thrive in a fast-paced, collaborative environment. As part of our IT team, you will be responsible for providing an Extraordinary Customer Experience to our internal end-users. This position reports to Director of IT.

Key Responsibilities

• Software systems are properly functioning, supported and available to all users with minimal downtime
• Research and implement innovative ways to streamline deployment and support of IT systems and end-user hardware in a rapidly growing company
• Liaise with end-users globally to deploy and support their devices and applications
• Manage our internal ticketing queue to support end-user requests and issues

Qualifications and Experience

Essential

• Interest in IT industry, including best practices, recommended applications and systems, and extensive overall general IT knowledge
• Critical thinking, problem-solving, organization, and prioritization skills, with proven track record of delivering high-quality results
• Customer service skills: an ability to build rapport and confidently diffuse frustrated end-users
• Superior oral and written communication skills across teams
• Excellent troubleshooting skills related to the OSI Model and windows active directory
• Working towards or interest in working towards certifications in Microsoft, ITILv3, CompTIA A+ and Cisco
• High school diploma required; currently enrolled in or recently completed a post-secondary program in a related discipline is an asset
• Reliable transportation and an ability to travel; although this position is focused on local clients and minimal travel is required, you should have the ability to travel within US and Canada

Physical Demands

• While performing the duties of this position, the employee is regularly required to stand, walk, sit, use hands to feel objects, reach with hands and arms, stoop, kneel, talk and hear.
• Occasionally lifts or move up to 25 pounds.

What does CONVERGIX value?

Our values are the foundation on which we build CONVERGIX; we adhere to these no matter what mountain we climb.

• Integrity - Respect, Transparency, Commitment
• Excellence - Continuous Improvement, Innovation, Collaboration, Communication
• Passion - Momentum, Sense of Urgency, Growth, Success, Velocity

We thank all candidates for their interest, however only those considered for an interview will be contacted.

CONVERGIX Automation Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.