Qube

IT Systems Engineer - Technician

Qube  •  Tauranga, NZ (Onsite)  •  2 hours ago
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Job Description

What's on offer

  • Competitive remuneration package
  • Supportive, collaborative team environment across NZ & AU
  • Exposure to modern infrastructure, cloud, and enterprise systems
  • Career progression within a large, nationwide organisation

About the Role

We're looking for an experienced IT Systems Engineer - Technician to join our Platform Services team based in Tauranga.

This role is ideal for someone who can hit the ground running and enjoys being hands-on in a fast-paced operational environment. You'll play a key role in supporting and maintaining the technology that keeps our business running, with a strong focus on IT Operations, platform reliability, infrastructure support, and operational technology across our nationwide port network.

This is not a purely desk-based support role. You'll spend time working directly with technology in operational environments, supporting everything from servers and infrastructure through to equipment and operational technology used across our ports and sites.

If you enjoy solving problems, taking ownership, and getting out into the business to support technology where it's needed most, we'd like to hear from you.

Location: Mount Maunganui

Status: Full-Time Permanent Position, Monday - Friday, Office Based

Specific Responsibilities

  • Support and maintain server, compute, and infrastructure platforms
  • Assist in delivering reliable and secure IT Operations services across the business
  • Provide escalation support to Service Desk and Network teams
  • Resolve incidents, service requests, problems, and change activities efficiently
  • Support operational technology environments across ports and operational sites
  • Assist with technical projects and transition solutions into support
  • Maintain system documentation, runbooks, asset registers, and infrastructure diagrams
  • Work alongside third-party vendors and service providers
  • Contribute to continuous improvement initiatives across the IT Operations environment
  • Participate in a rostered after-hours support schedule
  • Occasional travel to other Qube sites throughout New Zealand may be required

Who we're after

  • Tertiary qualification in Information Technology or a related field
  • Minimum 3 years experience in IT Operations, infrastructure support, systems administration, or technical support environments
  • Strong understanding of Windows Server, infrastructure, and enterprise systems
  • Experience using ITSM tools such as ServiceNow, JIRA, or similar platforms
  • Exposure to Operational Technology environments would be advantageous
  • Strong troubleshooting and problem-solving skills
  • Ability to communicate effectively with both technical and non-technical stakeholders
  • Well-organised with strong documentation skills
  • Able to work independently and take ownership of issues through to resolution
  • Motivated, proactive, and ready to contribute from day one

About Us

Qube Ports NZ is a leading nationwide service provider, offering a comprehensive range of cargo logistics, stevedoring, marshalling, transportation, warehousing, and IT solutions. Our commitment to excellence supports New Zealand exporters in competing effectively on the global stage.

You must pass a pre-employment medical and drug test and must be a citizen of New Zealand. You will also need to pass a pre-employment ACC & MOJ Criminal History Check.

Applications close on 15th November. We will be reviewing candidates as they come in, so be sure to submit your application quickly.

Qube

About Qube

What we do is so much more than getting stuff from A to B.

Qube is Australia’s largest integrated provider of import and export logistics services, with a market capitalisation of around $6.5 billion (as of 30 June 2024) and a workforce of over 10,000 employees. With operations spanning over 200 locations across Australia, New Zealand and South East Asia, wherever we are, we help to keep communities strong and the wheels of industry turning through our key supply chain infrastructure.

Our Operating Division comprises of two business units – Qube Logistics & Infrastructure and Qube Ports & Bulk. We also own a 50% interest in Patrick Terminals with the other 50% owned by Brookfield and its managed funds.

Together, we get people what they need, when they need it. Whether from here or a far-flung corner of the world it’s a job our people thrive on and are proud to excel at.

By combining what matters to us with what we value the most - integrity, reliability and inclusion – our vision is to be the best at what we do.

At Qube, we’re a team that wants all to thrive.

Industry
Transportation & Logistics
Company Size
1,001-5,000 employees
Headquarters
Sydney, AU
Year Founded
2011
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