Job Description

Salary Range: $81,457 - $122,185

This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.

Our mission is to serve Mecklenburg County residents by helping them improve their lives and community. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative.

POSITION SUMMARY

Perform advanced work associated with IT infrastructure & systems administration including installation, configuration, administration, support and maintenance of IT software and hardware systems. Under general supervision, will provide advanced support for VMware servers and Microsoft Azure cloud systems while focusing heavily on Virtual Desktop Infrastructure (VDI). This position will ensure high uptime, peak system performance, and robust security across both on-premises datacenters and cloud platforms. Day to day, the IT Systems Engineer II will handle system configurations, troubleshoot complex technical issues, and build automated workflows to streamline operations. Will also play an active role in disaster recovery planning, backup architecture, and secure perimeter (DMZ) design within a mixed hybrid setting. This position is the second level of the Systems Engineer series.

ESSENTIAL FUNCTIONS

• Design and implement secure, scalable solutions for Virtual Desktop Infrastructure Omnissa / Horizon).
• Assist with VMware and Azure installs, decommissions, and lifecycle management.
• Provide advanced support for Office 365 services, and related IaaS components.
• Assist with managing and optimizing enterprise storage systems and Cisco UCS chassis-based infrastructure.
• Collaborate with Network Operations to configure and support server environments within a Cisco ACI enterprise deployment.
• Develop automation scripts using PowerShell to streamline deployments and operational tasks.
• Contribute to Disaster Recovery implementation and backup architecture to ensure resilience and security.
• Uses working knowledge of Linux to assist various departments with platform integration
• Assist with data center operations including power, racking, cabling, and physical security; ensure compliance with uptime and change control standards.
• Consult with internal departments on computing solutions and client-focused technology projects.
• Communicate effectively with clients and team members via face-to-face, video, and phone; provide on-call support during evenings and weekends as required.

MINIMUM QUALIFICATIONS

Experience: Minimum of three years of progressively responsible technical systems experience

Education: Bachelor's degree in Information Technology or Computer Science

Combination of relevant education and relevant experience accepted: Yes

PREFERRED QUALIFICATIONS

• Advanced experience with designing, configuring, and managing Omnissa (Horizon) VDI, including poos, apps, storage, and network resources
• Advanced expertise with VMware virtualization technologies
• Advanced experience with enterprise backup solutions (preferably Rubrik), including configuration, monitoring, managing, and recovery operations.
• Experience developing automation scripts using PowerShell to streamline operational tasks and improve efficiency.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of

• Broad-based information technology and trends
• Troubleshooting and analysis of complex problems
• Understanding of a wide variety of Information Technology concepts and discipline areas
• Integration between multiple computing platforms
• Project Management

Skills

• Define, track, and assure responsiveness to clients' information technology problems
• Prepare status reports
• Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
• Categorize time spent, requests for service and assets according to provide

Abilities

• Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
• Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
• Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
• Technical/Professional Knowledge and Skills: Has achieved a high level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise
• Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently
• Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

COMPUTER SKILLS

Proficient in various computer applications

PHYSICAL DEMANDS

Physical Demands Frequency

Must be able to remain in a stationary position 50% of the time. Occasionally (up to 10 hrs/week)

The person in this position needs to move from point X to point Y. Occasionally (up to 10 hrs/week)

Operates a computer or other office equipment. Constantly (26 or more hrs/week)

Ascends/Descends a ladder to perform duties or operate equipment. Not Applicable

The person in this role is required to position themselves to maintain

equipment such as computers, servers, machinery, etc. Occasionally (up to 10 hrs/week)

The person in this role frequently communicates and must be able to

exchange and convey information. Constantly (26 or more hrs/week)

Must be able to review information on paper or computer. Constantly (26 or more hrs/week)

Must be able to discern information from long distances. Not Applicable

Must be able to detect or distinguish flavor or smells. Not Applicable

Demand Weight Frequency

Must be able to carry/move equipment 10 lbs or less Occasionally

Must be able to carry/move equipment 11-20 lbs Occasionally

Must be able to carry/move equipment 21-50 lbs Occasionally

Must be able to carry/move equipment 51-100 lbs Occasionally

Must be able to carry/move equipment Over 100 lbs Not Applicable

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.