Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
IT Systems & Support Engineer – APAC
Reporting To: Wireless Logic IT Service Desk Manager
Location: Singapore
Department: Group IT
Role Purpose
The IT Systems & Support Engineer – APAC serves as the regional extension of the Wireless Logic IT Service Desk, providing local IT support, systems administration, and security operations support for users across APAC.
The successful candidate will be working mostly with IT systems and desktop support, IT onboardingand offboarding of employees within the APAC region, This involves the creation of emails accounts, installing devices for staff as per Wireless Logic’s security policy and configuration of those devices according to individual roles of the employee
Deliverables for this position include being able to set standards in prioritizing different IT business demands, including classifying and recommending time for resolution of tickets, setting up a process on how to automate the set-up of computers pre-loaded with the correct application that is appropriate to the new employee’s individual role, and optimizing available IT enhancements for everyone under Wireless Logic APAC.
The job scope for this individual is wide, from ensuring the IT security elements are relevant, that the APAC region is compliant with Wireless Logic’s requirements, to prescribing how fast tickets should be completed based on the complexity of the tasks. This successful candidate will also push for longevity planning across APAC in terms of future operating company acquisitions.
Under Wireless Logic’s competency framework, this is P4 -Advanced role.
Key Responsibilities
End User Support (60%)
Microsoft 365 & Systems Administration (20%)
Office Technology Support (10%)
Regional Security Operations Support (10%)
Technical Skills
Experience & Qualifications
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ( recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
A new thing, device or asset is connected to our cellular platform every 18 seconds of every day. And today, we have over 20 million IoT subscriptions active in 165 countries, with collaborative partnerships that provide reach into more than 750 mobile networks across the globe.
Our purpose-built IoT connectivity platforms connect (globally and locally) across multiple mobile networks and technologies to give customers a single management window for their assets. It provides the ultimate connectivity, control and security for IoT and M2M applications.
We are entirely customer and market-driven, meeting our 10,000+ customers where they are to help them innovate by providing expert service and the most flexible, resilient and secure connectivity solutions in the market.
From EPOS systems in retail stores, to behaviour monitoring in vehicles and off-grid solar power in remote rural regions of East Africa. We have expertise across multiple sectors and use cases, including agriculture, healthcare, security, transport, utilities and building management. We work with a diverse client base that includes global OEMs, system integrators, solution providers, application developers, blue-chip enterprises and start-ups.
We are headquartered in the UK with local offices in US, Germany, Netherlands, France, Spain, Italy Denmark, Norway, Austria, Brazil, Singapore, Malaysia and China.
We are backed by Montagu Private Equity, one of the world’s leading private equity-backed investors, giving Wireless Logic Group unrivalled financial strength.
For careers information go to https://wirelesslogic.com/careers
