Job Description

WHO ARE WE?

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.

Job Description

POSITION SUMMARY

Riviera Dining Group is hiring a full-time, on-site IT Systems Administrator to lead network administration, Microsoft 365 administration, and end-user technical support across its restaurant and hospitality venues. This is an active, mobile, hands-on position — expect to be on your feet, on ladders, in server closets, and on the restaurant floor during service. This is not a remote or desk-bound systems administrator role.

KEY RESPONSIBILITIES

• Network Infrastructure & Cisco Meraki Administration
• Manage and maintain Cisco Meraki networking hardware — switches, routers, firewalls, and wireless access points — across multiple physical locations.
• Monitor network performance, deploy upgrades, and troubleshoot connectivity issues on-site.
• Physically install, rack, cable, and replace network hardware in venue IDF and server closets.
• Microsoft 365 & SharePoint Administration
• Administer Office 365 and Microsoft 365, including Exchange Online, Microsoft Teams, and OneDrive.
• Build and maintain SharePoint Online sites for internal documentation and collaboration.
• Help Desk & End-User Support
• Serve as primary point of contact for internal IT support tickets through a modern ticketing system.
• Troubleshoot hardware, software, network, and Toast POS issues for team members, including in-person support during active service hours.
• Execute IT onboarding and offboarding: account provisioning, hardware setup, imaging, and access control.
• Business Application Administration
• Manage user roles, permissions, and integrations within Slack.
• Partner with stakeholders to ensure business applications support operational processes effectively.
• IT Security & Compliance
• Implement and maintain IT security best practices: data backup, antivirus, patch management, and access control.
• Ensure compliance with relevant standards and internal policies.
• Vendor & IT Asset Management
• Manage third-party vendor relationships for software licensing, hardware procurement, and IT services.
• Track and maintain hardware and software IT asset inventories.

The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.