Job Description

Position Title: IT Systems Administrator

Exempt or Non-exempt: Non-exempt

Work Area/Department: Administration

Position Statement:

Responsible for ensuring the efficient and productive operation of all IT Systems in alignment with the business objectives of the firm. Responsible for maintaining and securing the Lan/Wan/WLan, all servers, networking, telecommunications, and other IT systems. Assists with everyday issues of the IT Department, including the Help Desk, and proactively creates documentation and training materials to facilitate new software and hardware rollouts.

Tasks:

• Primary support personnel for various systems & equipment including:
• Servers (physical & virtual)
• Networking LAN/WAN/WLAN
• Storage
• Operating Systems
• Backup and DR systems
• Cloud Software & Systems
• Provides support to the Help Desk, including helping users with everyday issues.
• Performs software installations and maintenance
• Maintains the security of GBQ’s computing environment (local and cloud)
• Troubleshoots and repairs MS & SQL databases.
• Management of the VOIP phone system.
• PowerShell and Power Automate Scripting
• Prepares documentation on all systems
• Covers general IT support issues as needed.
• Collaborates with the IT group to stay ahead and be effective with delivering IT solutions to the firm.
• Other duties as assigned.

Profitability:

• Tracks and reports actual client-related time.
• Involvement with internally focused projects to improve procedures by participation in committees, technical training, HR initiatives, and other firm-related projects.

Practice Growth:

• Identify opportunities to reduce firm costs.
• Provide services in addition to core services.

Client Focus:

• Provides a high-quality, accurate work product to both internal and external clients.
• Provides solid support to professional staff and responds to requests in a timely manner.
• Demonstrates comprehension of relevant accounting knowledge, technology concepts, and other methodologies.

Brand Culture/Development:

• Exemplify Brand Attributes of the Firm.
• Comply with all policies and procedures of the Firm.
• Demonstrate ability to work individually or in a team environment and address conflict with peers and superiors.

Work Experience and Education:

• Combination of education and work experience in the systems administrator, network administrator, and/or technical support positions.
• Must be proficient with Windows desktop operating systems and MS Office Suite (Outlook, Word, Excel, PowerPoint, Teams and OneNote).
• Focused experience with:
• Active Directory and Group Policy Objects
• AI Coding & Automation Experience (Claude, Perplexity, Copilot)
• Azure AD/Entra
• Azure Virtual Desktop Infrastructure
• Backup Solutions (Veeam)
• Cloud hosting systems (virtual desktops, data portals, etc.)
• Dell Hardware (laptops, desktops, servers & storage)
• Enterprise Monitoring Solutions (PRTG)
• Experience with Automation Tools
• Experience with PowerShell Scripting
• Microsoft Azure
• Microsoft Intune
• Microsoft Office365 (Office apps, Teams, OneDrive, and related apps)
• Microsoft Windows Server all versions
• Networking Hardware (Powerconnect, SonicWall, & Extreme WAPS)
• SharePoint Online
• VoIP telephony
• Windows Autopilot
• Focused on resolutions and productivity. Good judgment and decision-making skills. Ability and flexibility to adapt to change quickly.
• Must possess strong hardware and software troubleshooting skills to independently solve problems.
• Strong interpersonal skills with the ability to maintain a professional demeanor and work with people at all levels internally and externally.
• Customer service focus in all areas, including internal clients and external clients.

Organizational Relationships:

• Will report directly to a Performance Manager who will provide any necessary guidance relative to work performance through the formal evaluation process.

Special Requirements:

• Ability to work evenings and weekends based on time of year and client demands.
• Will be part of an on-call rotation supporting domestic and overseas associates