Job Description

Scrap Management Industries is looking for a front-line technical resource for end users and is accountable for ensuring reliable operations across endpoint devices, network systems, cloud services, physical security systems, and mobile devices. This is an onsite position. The IT Systems Administrator is responsible for the day-to-day installation, configuration, maintenance, and support of the organization's technology infrastructure. The ideal candidate combines strong technical skills with a service-oriented mindset and the ability to work both independently and collaboratively in a fast-paced operational environment.

Requirements

Desktop & Endpoint Support

• Deploy, configure, and maintain Windows and/or macOS desktops, laptops, and workstations across all company locations
• Perform hardware provisioning, imaging, and lifecycle management including asset tagging and inventory tracking
• Troubleshoot hardware and software issues, escalating complex problems as appropriate
• Manage software installations, license compliance, and approved application deployments

Printing & Peripheral Devices

· Install, configure, and maintain networked and local printers, copiers, and multifunction devices

· Manage print server configurations and queue management

· Coordinate with vendors for hardware repairs, supply replenishment, and device replacements

Physical Security – Camera Systems

• Install, configure, and maintain IP-based surveillance cameras and associated recording systems
• Monitor camera system health, perform firmware updates, and troubleshoot connectivity issues
• Coordinate access and footage retrieval requests in compliance with company policy

Azure Cloud Administration

• Administer Microsoft Azure environments including virtual machines, storage accounts, and resource groups
• Support Azure Active Directory (Entra ID) including user provisioning, group policy, and conditional access
• Assist with Azure-based backup, disaster recovery, and cloud resource cost management
• Monitor Azure service health, alerts, and security recommendations through the Azure portal
• Experience working with Remote Desktop Services (RDS) Broker Server and session-based RDS pools to manage user connections, distribute workloads, and ensure reliable access to virtualized desktops and applications. Responsibilities include monitoring session performance, maintaining server health, and troubleshooting connectivity or session issues.

Server Administration

• Manage on-premises Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
• Perform routine server maintenance including patching, health checks, and performance tuning
• Administer file shares, storage systems, and backup/recovery solutions
• Maintain virtualization platforms (e.g., VMware, Hyper-V) and support VM provisioning and lifecycle management

Network Monitoring & Support

• Monitor network infrastructure including switches, routers, firewalls, and wireless access points using network management tools
• Respond to network alerts and outages; perform initial troubleshooting and escalate to network engineers as needed
• Maintain network documentation including topology diagrams, IP address management (IPAM), and configuration records
• Support VPN, remote access, and SD-WAN solutions as applicable

Desktop Patching & Vulnerability Management

• Administer endpoint patch management platforms (e.g., WSUS, Microsoft Intune, or equivalent) to maintain currency on OS and application patches
• Develop and manage patch deployment schedules aligned with organizational change management policies
• Validate patch success rates, remediate failures, and generate compliance reports for leadership
• Support vulnerability scanning initiatives and coordinate remediation activities

Mobile Device Management (MDM)

• Administer MDM platform (e.g., Microsoft Intune) for corporate-owned
• Manage application deployment, remote wipe capabilities, and device compliance reporting
• Maintain MDM inventory and ensure device compliance with company security standards

Customer Service & End-User Support

• Serve as a primary point of contact for IT service requests and incident resolution via helpdesk ticketing system
• Provide courteous, timely, and professional support to employees at all levels of the organization
• Document resolutions, create knowledge base articles, and train end users on technology best practices
• Communicate system outages, maintenance windows, and IT updates clearly to affected stakeholders

Education and Experience: The minimum level of education and experience required to perform the job at a satisfactory level.

• 3+ years of hands-on experience in an IT support or systems administration role
• Demonstrated proficiency with Microsoft Windows desktop and server operating systems
• Working knowledge of Microsoft Azure cloud services and Azure Active Directory / Entra ID
• Experience with Active Directory, DNS, DHCP, and Group Policy administration
• Familiarity with network monitoring tools and basic TCP/IP networking concepts
• Experience deploying and managing endpoint patching solutions
• Proficiency with at least one MDM platform (Intune, Jamf, or equivalent)
• Ability to install and troubleshoot printers, cameras, and peripheral equipment
• Strong customer service orientation with excellent written and verbal communication skills
• Ability to prioritize and manage multiple concurrent tasks in a dynamic environment

Knowledge, Skills, and Abilities: The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level.

· CompTIA A+, Network+, or Security+ certification

· Experience with ITSM/ticketing platforms

· Familiarity with industrial or manufacturing IT environments

· Experience supporting multi-site organizations with remote locations

· Knowledge of NIST Cybersecurity Framework or basic information security principles

· Skill in communication, interpersonal skills as applied to interaction with coworkers, supervisor, vendors, the general public, etc. sufficient to exchange or convey information and to receive work direction;

· Good customer service skills;

· Ability to establish and maintain effective working relationships with others.

Safety: Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

· Strictly adhere to all health, safety, and environmental standards.

· Follow all safety guidelines and protocol, including wearing of all PPE.

· Adhere to all local, state, OSHA, and environmental regulations.

Decision Making: Common decisions made in the job and the level of review or autonomy needed to finalize such decisions.

Physical Requirements: Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· Be able to lift, carry, push, pull, or otherwise move objects of 50 pounds or more.

· Occasional work in industrial environments with exposure to heavy machinery, loud noise, dust, and varying weather conditions, requiring the use of proper safety equipment at all times.

· Travel to satellite locations as needed to provide on-site support

· Participate in an on-call rotation for after-hours incident response as required

· Work occasional extended hours during planned maintenance windows or emergency situations

· Walk and stand for long periods of time; walk and stand on uneven surfaces.

· Communicate by speech and hear audible warning signals.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job and are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description does not constitute a contract of employment and the Company may exercise its employment-at-will rights at any time.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.