Job Description

Why Join Unison Health?

Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance. We are committed to helping our employees thrive while making a lasting difference in the lives of children and families. For over 50 years, Unison Health has proudly supported individuals, families, and communities across Ohio. From behavioral health and substance abuse treatment to primary healthcare, we are dedicated to our mission: Making Lives Better.

Compensation & Benefits:

Competitive salary based on experience

• Paid Time Off (PTO) Starting at 16 Days/Year
• Medical with federal minimum deductibles
• Dental and vision coverage
• Retirement planning and employer contribution

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Role Highlights

• Provide day-to-day EHR support and technical assistance to end users
• Deliver excellent customer service while resolving issues in a ticket-driven environment
• Troubleshoot issues related to:
  • EHR systems
  • Computers, networks, and phone systems
• Administer user accounts across systems (Active Directory, email, EHR, phone systems)
• Develop and maintain training materials and provide training to new and existing staff
• Monitor system updates and ensure training materials remain current
• Escalate complex issues and collaborate with IT/System Administration as needed

What Makes You a Great Fit

• Strong customer service experience supporting end users
• Ability to clearly and patiently explain technical concepts
• Experience with:

  • Electronic Health Records (EHR) preferred

  • OR business systems such as CRM, ERP, scheduling, or billing systems

• Familiarity with ticketing systems and managing multiple requests
• Strong problem-solving, organization, and attention to detail
• Ability to prioritize workload and adapt quickly in a fast-paced environment

Education & Experience Requirements:

• Bachelor’s degree in Information Systems or a related field preferred, or equivalent experience.
• Minimum of 3 years of experience in information systems (training experience preferred)
• Proficiency in Windows 10 and Microsoft Office Suite
• Experience with EHR systems and/or enterprise applications preferred
• Must demonstrate strong communication, problem-solving, and documentation skills
• Ability to maintain confidentiality and work independently
• Ability to work evenings, weekends, or holidays as needed for system support

Unison Health is an Equal Opportunity Employer (EOE).