Job Description

The IT Support Administrator provides hands-on technical support for Windows-based systems and assists with day-to-day site operations. This role is ideal for an early-career IT professional eager to grow their expertise in system administration, desktop support, and infrastructure operations. The position will support both end-user computing and basic server/network tasks across the site.

Duties & Responsibilities:

• Windows System Administration
  • Assist in maintaining Windows Server environments (patching, monitoring, and basic troubleshooting).
  • Perform user and group management in Active Directory and Microsoft 365 Admin Center.
  • Support printer, file shares, and local network configurations.
  • Monitor system performance and escalate issues to senior administrators as needed.
  • Assist with implementing IT projects, infrastructure upgrades, and process improvements
  • Included in on-call rotation
• Site Operations Support
  • Act as on-site IT contact for production, warehouse, and office operations.
  • Support local network equipment (switches, wireless access points, VoIP phones) under guidance from the network team.
  • Coordinate with Facilities for equipment moves, new office setups, and access control requests.
  • Support conference room AV systems and meeting room technologies.
• End-User & Desktop Support
  • Provide Tier 1–2 technical support for Windows workstations, laptops, and peripherals.
  • Troubleshoot and resolve user issues related to hardware, software, and connectivity.
  • Support Microsoft 365 applications, Active Directory, and Exchange/Outlook configurations.
  • Assist with onboarding and offboarding processes, including account creation and equipment setup.
  • Maintain accurate IT asset inventory and support lifecycle management of end-user devices.

Minimum & Preferred Qualifications and Experience:

Minimum Qualifications:

• 3 - 5 years of IT support experience in a Windows environment.
• Strong understanding of Microsoft Windows 10/11, Microsoft 365, and common desktop applications.
• Experience with Active Directory user/group management.
• Basic knowledge of networking (IP addressing, DNS, DHCP, Wi-Fi troubleshooting).
• Excellent communication and problem-solving skills.
• Ability to work independently and prioritize multiple requests in a fast-paced environment.

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft Certifications (ex. Modern Desktop Administrator Associate)
• Familiarity with ticketing systems (e.g., Jira).
• Exposure to Windows Server administration, SCCM/Intune, or endpoint management tools.
• Experience supporting manufacturing or multi-site operations

Key Attributes

• Customer-focused with a proactive attitude.
• Strong attention to detail and documentation practices.
• Willingness to learn and take on new technical challenges.
• Team player who collaborates effectively across IT and site operations.

Education:

• Bachelor’s degree or certifications preferred

Compensation:

The anticipated hourly range for this position is $25/hr - $35/hr. plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience.

Physical requirements/Work Environment

This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Frequent lifting of equipment up to 60lbs. Some local travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.

For over thirty years, Masimo has been expanding the boundaries of noninvasive monitoring to improve patient outcomes and reduce the cost of care. Today, Masimo delivers a portfolio of hospital-trusted monitoring solutions to help increase patient safety, health, and wellness in the hospital and at home. When you join our team, you’ll be part of a culture that’s driven by passion, challenging the status quo, and making an impact in the lives of others.
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