Job Description

• Provide first-line IT support for ATIT users and resolve incidents and service requests within SLA.
• Monitor applications, infrastructure, alerts, and ticket queues to ensure service availability.
• Troubleshoot and resolve issues related to end-user computing, business applications, and manufacturing systems.
• Support manufacturing IT environments, including MES, shopfloor systems, engineering applications, automation solutions, and tester workstations.
• Collaborate with regional and global IT teams to investigate, escalate, and resolve complex issues.
• Deliver remote support across multiple sites and countries while maintaining effective communication with users.
• Contribute to knowledge management through documentation, knowledge articles, and best practice sharing.
• Participate in 24x7 shift operations to ensure continuous IT service support.

Job Requirements

• Diploma or Degree in Computer Science, Information Technology, Engineering, or a related field.
• Fresh graduates or less than 2 years experience are highly encouraged to apply.
• Good knowledge of Windows and Linux operating systems.
• Experience or exposure to IT support in a manufacturing, semiconductor, or industrial environment is preferred.
• Knowledge of MES, automation platforms, engineering applications, or tester systems is an advantage.
• Strong customer service and problem-solving skills.
• Ability to work effectively with global teams across ATIT sites.
• Fluent in English; other language skills are added advantage.
• Willing to work on rotational 24x7 shift schedules.
• Relevant certifications (Microsoft, ITIL, Linux, etc.) are an advantage.

Preferred Competencies

• IT Service Management (ITIL)
• Windows & Linux Administration
• Remote Troubleshooting
• Manufacturing IT Support
• ServiceNow or Ticketing Systems
• Knowledge Management
• Global Team Collaboration
• Customer Service & Communication

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