Job Description

About Us
Stimulus Technologies is a leader in technology services, dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We also offer IT, VoIP, and CyberSecurity services to a range of clients. As we expand our reach, we seek an experienced executive to oversee broadband operations, lead cross-functional teams, and drive network deployment excellence across the western United States.

We are seeking a skilled and customer-focused IT System Technician to join our growing team. This hybrid role combines hands-on desktop/system support with advanced Level 2 troubleshooting responsibilities.

You will support client environments, resolve escalated technical issues, and work closely with internal teams to ensure reliable, high-quality service delivery. This role is ideal for someone who enjoys solving complex problems, working directly with clients, and expanding their technical expertise across systems, networks, and cloud technologies.

Key Responsibilities

Technical Support & Troubleshooting

• Provide advanced (Level 2) support for hardware, software, and internet connectivity issues
• Diagnose and resolve escalated issues involving desktops, networks, and cloud services
• Troubleshoot Windows and Mac operating systems, business applications, and user environments
• Knowledgeable of issues involving TCP/IP, DNS, DHCP, VPNs, and connectivity problems

Systems & Network Support

• Install, configure, and maintain desktop systems, network devices, and client environments
• Work with routers, switches, firewalls, wireless systems, and patch panels
• Assist with cloud services, VoIP systems, and security tools such as antivirus and endpoint protection
• Monitor system and network performance to ensure optimal operation

Client Support & Communication

• Provide clear, professional communication to clients regarding issues, updates, and solutions
• Translate technical information into easy-to-understand language for non-technical users
• Deliver excellent customer service and maintain high client satisfaction

Collaboration & Escalation

• Work with Level 1 support and engineering teams to resolve complex issues
• Act as a bridge between frontline support and higher-level technical teams
• Participating in continuous service improvement initiatives

Documentation & Process

• Maintain accurate records of issues, resolutions, and client interactions in the ticketing system
• Track time, document activities, and follow internal processes
• Keep detailed notes and system documentation

Education and Experience

• 6+ months to 1 year supporting Help Desk or Tier 2 environments
• Although not required, any certifications, such as CompTIA A+, CompTIA Network+, Microsoft Desktop or Cloud Certifications and/or applicable experience is a plus.

Alignment with Core Values

At Stimulus Technologies, our core values define how we work. The ideal candidate will demonstrate:

• Driven to Grow – Continuously seeks to develop professionally, stays current with industry practices, and pushes to improve processes and outcomes.
• See a Need – Fill a Need – Proactively identifies gaps, obstacles, or opportunities and takes action without waiting to be asked.
• Elevate Others – Mentors teammates, shares knowledge freely, and actively contributes to a positive and collaborative work environment.
• Extreme Ownership – Takes full accountability for results, decisions, and mistakes; does not deflect blame or make excuses.
• Celebrate Success – Recognizes contributions of team members, acknowledges milestones, and fosters a culture where wins are shared.

Stimulus Technologies is an equal opportunity employer. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.