Job Description

We are looking for a new team member to join our technical team as a IT System Technical Lead. In this role, you will be responsible for coordinating and providing technical support for our global systems (Atlassian & GitHub) used by R&D and other business teams across the organization.

Tasks & Responsibilities

In this role, your primary responsibility will be to support the Platform Lead in establishing effective platform governance, maintaining transparency of demand and delivery, coordinating technical resources, and ensuring reliable service delivery.

Your responsibilities will include:

• Act as the main operational interface between the Platform Lead and the technical delivery team.
• Coordinate day-to-day activities, backlog, incidents, service requests, enhancements, and platform-related projects.
• Ensure requests are properly documented, assessed, prioritized, and assigned to the appropriate technical resources.
• Coordinate activities across internal stakeholders, R&D teams, technical engineers, and external suppliers.
• Support the Platform Lead in implementing and maintaining platform governance, standards, and operating procedures.
• Ensure that platform changes follow agreed processes rather than being implemented through informal requests.
• Facilitate requirements clarification between stakeholders and technical specialists.
• Support roadmap planning, backlog management, and prioritization.
• Monitor service quality, incidents, recurring issues, and delivery performance.
• Support license, user, and plugin reviews, and prepare relevant information for cost and utilization decisions.
• Ensure compliance with security, access management, and corporate IT standards.

More About You

We are looking for someone who enjoys challenges and is motivated to work at the intersection of business and technology.

Essential qualifications:

• At least 5 years of experience in a role related to the responsibilities described above.
• Experience working with Atlassian products.
• Experience with the GitHub platform.
• Ability to independently plan, organize, and execute assigned tasks.
• Fluent English language skills (minimum B2 level).

Good to have qualifications:

• University degree (BSc/MSc) in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• Experience working in an international environment.
• Experience collaborating with geographically distributed teams.
• Experience with governance, standardization, license optimization, and vendor management.

We understand that you may not meet every requirement listed. If you believe this role aligns with your skills and aspirations, we encourage you to apply—even if you don’t fulfill 100% of the qualifications

What we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Why Join Sonova?

At Sonova, we offer more than just a job — we offer a chance to make an impact. You’ll join a collaborative, inclusive environment where your ideas matter and your leadership shapes how we serve our customers. With our modern office spaces, focus on employee development, and strong company values, you’ll be empowered to grow both personally and professionally.

Make an impact that resonates. Join Sonova and help us bring the world closer through better hearing.