Job Description

Job Location: US OH EPR 001 Mason OH Office - Mason, OH 45040About Inhabit
Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.
About ePremium Insurance
As part of the Inhabit company, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance program management.
The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.

ePremium is seeking a highly motivated IT System Support & Database Analyst with strong system support, operational triage, and SQL/database capabilities. This role supports day-to-day IT operations in a fast-paced, dynamic environment, partnering closely with technical teams and business stakeholders to ensure system reliability, data integrity, and effective support delivery.
The ideal candidate is detail-oriented, adaptable, and collaborative, with experience balancing “keep-the-lights-on” operational support alongside documentation and continuous process improvement.

QualificationsWhat You'll Do (Functions & Responsibilities)
The IT System Support & Database Analyst will support core IT systems and data operations, with responsibilities including:
System & Operational Support
- Triage incoming system and data issues, documenting findings, actions taken, and recommended resolutions.
- Evaluate and prioritize issues to support effective incident management and operational stability.
- Provide ongoing keep-the-lights-on system and database support, managing recurring operational tasks alongside ad hoc requests.
- Monitor support queues and intake forms, ensuring issues and requests are routed and tracked appropriately.
- Manage and update Jira tickets, including task assignment, status tracking, and documentation.
Database & Data Support
- Write, review, and optimize SQL queries to investigate issues, support business operations, and respond to data requests.
- Analyze and manipulate data using Excel, including advanced formulas, pivot tables, and lookups, often in conjunction with SQL query results.
Collaboration, Releases & Process Improvement
- Assist with implementation, testing, and validation of system releases.
- Adapt to shifting priorities and take ownership of new challenges in a support-driven environment.
- Partner with stakeholders to standardize, streamline, and improve business and system processes.
Documentation & Training
- Create and maintain technical, process, and operational documentation for systems and recurring support activities.
- Maintain internal guides and reference documentation.
What We're Looking For (Minimum qualifications)
- Minimum of 3 years’ experience in IT system support and/or database support.
- Strong experience in IT system support and operational issue triage.
- Proficiency with SQL and relational databases.
- Advanced Excel skills, including formulas, pivot tables, and data analysis.
- Experience managing and documenting work in Jira (preferred).
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to adapt to frequently changing systems, priorities, and support needs.
- Professional demeanor with a customer-focused approach to support.
Education Requirements
- H.S. diploma or GED required
Type
- Full Time, Salaried, Exempt
Location
- Mason, OH
- We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Benefits Include
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.